REBECCA SMITH
Windsor,VT
Summary
To obtain a full time position with a company that will allow me utilize the skills and knowledge that I have acquired.
As a Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking new opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
Work History
Service Coordination.
HCRS
Windsor, VT
01.2024 - Current
- Provided case management services to clients and their families including crisis intervention, advocacy, service coordination, referral and follow-up services.
- Assisted in the coordination of services for patients including referrals to appropriate agencies and organizations.
- Worked closely with local utility companies for coordination of service requests.
- Assisted with the coordination of post-discharge services such as home health care and follow-up appointments.
- Collaborated with other agencies to ensure proper coordination of services for clients.
- Ensured adherence to safety protocols when handling sensitive data or information related to care coordination services.
- Assisted with the coordination of care for patients by connecting them with appropriate resources and services.
- Participated in regular team meetings with colleagues from other departments to ensure coordination of services across all areas of operations.
DSP
HCRS
Windsor, VT
09.2022 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
Home Care Worker
BAYADA
Rutland, VT
02.2022 - 08.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Diet Clerk
Sodexo Brattleboro Retreat
Brattleboro, VT
09.2018 - 10.2021
- Filing answering phone, Meal prep tickets per patient, Meal plan with patient, Meal Surveys
- Maintained accurate records of patient food selections and allergies.
- Compiled patient menus and communicated with kitchen staff regarding menu changes.
- Assisted dietitians in developing individualized nutrition plans for patients.
- Monitored patient compliance with nutritional guidelines and provided feedback to dietitians as needed.
- Collaborated with healthcare professionals to ensure the safe delivery of nutritious meals for patients.
- Created reports detailing meal orders, inventory levels, and other related data.
- Inspected food services areas to ensure quality standards were met.
- Prepared special diets based on physician-prescribed instructions and monitored patient progress over time.
Research Rep
People’s United Bank
Brattleboro, VT
06.2015 - 09.2018
- Pull statements for customers, Provide info for Audits/Verification, Process Fees for research, Meet are SLA’s in a timely manner, Provide excellent customer experience by resolving customer issues in a timely manner, Monitor, maintain and report any equipment issues appropriately
- Developed models for predicting rate changes based on economic conditions.
- Greeted customers and provided them with information regarding products, services, and policies.
- Assisted branch employees with clients Estates,Beneficiaries, Titles, Guardianship, Execrator Paperwork.
Lockbox Rep
People’s United Bank
Brattleboro, VT
09.2012 - 06.2015
- Opened mail in timely manner, Processed payments, Keyed 40 wmp, Send files, Ran the 150/mail sorter
- Assisted customers with order placement, returns, exchanges, and refunds.
- Consistently met daily performance goals set by management team members.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
- Maintained accurate records of customer payments using automated systems.
- Processed credit card transactions in accordance with applicable regulations and security protocols.
Server
Mai Tai’s
Daytona Beach, FL
05.2012 - 10.2012
- Greet & seat customers, take and prepare orders, restaurant maintenance and other general duties, Worked in a fast pace environment, Worked as a team to ensure the best productivity
Server
The Shores Resort and Spa
Daytona Beach Shores, FL
05.2012 - 10.2012
Personal Assistant
Art Experts Inc.
Daytona Beach, FL
12.2011 - 05.2012
- Responsibilities included keeping office organized, ordering office supplies, invoicing customers, answering and responding to clients’ calls, and running errands
Education
Medical Assistant Diploma -
Everest College
07.2008
General Education Diploma -
Hinsdale High School
06.2005
Skills
- Customer Relations
- Relationship Building
- Friendly, Positive Attitude
- Project Planning
- Time Management
- Cultural Awareness
- Organization
Timeline
Service Coordination.
HCRS
01.2024 - Current
DSP
HCRS
09.2022 - Current
Home Care Worker
BAYADA
02.2022 - 08.2022
Diet Clerk
Sodexo Brattleboro Retreat
09.2018 - 10.2021
Research Rep
People’s United Bank
06.2015 - 09.2018
Lockbox Rep
People’s United Bank
09.2012 - 06.2015
Server
Mai Tai’s
05.2012 - 10.2012
Server
The Shores Resort and Spa
05.2012 - 10.2012
Personal Assistant
Art Experts Inc.
12.2011 - 05.2012
Medical Assistant Diploma -
Everest College
General Education Diploma -
Hinsdale High School
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