Rebecca Smith
Waynesville
Summary
Accomplished Customer Service Representative with proven expertise in complaint resolution and customer satisfaction, honed at Rotech Healthcare and Kmart, Sears Holding. Excelled in high-stress situations, enhancing loyalty through empathy and professionalism. Skilled in professional telephone demeanor and scheduling, ensuring efficient and positive outcomes in customer interactions.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Rotech Healthcare
03.2020 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Kmart, Sears Holding
01.2019 - 12.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Tuscola High School
Clyde, NC06-1995
Skills
- Call center experience
- Professional telephone demeanor
- Complaint resolution
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
Timeline
Customer Service Representative
Rotech Healthcare
03.2020 - 08.2020
Customer Service Cashier
Kmart, Sears Holding
01.2019 - 12.2019
High School Diploma -
Tuscola High School
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