Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Smith

Lago Vista

Summary

Dynamic leader with a proven track record at Sonic Healthcare USA, adept in cross-functional collaboration and accounts receivable management. Excelled in enhancing team productivity and client satisfaction through effective communication and problem resolution. Skilled in mentoring for career advancement, significantly improving operational efficiencies and fostering long-term partnerships.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

16
16
years of professional experience

Work History

Sr. Manager RCM

Xifin
01.2024 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve goals
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.

Manager Accounts Receivable

Sonic Healthcare Usa
09.2020 - 01.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Worked closely with insurance companies to resolve denied claims.

A/R Supervisor Medicare Claims Follow Up

Sonic Healthcare Usa
12.2016 - 09.2020
  • Enhanced team productivity with regular training sessions and performance evaluations.
  • Developed strong relationships with clients, addressing inquiries promptly to ensure continued satisfaction.
  • Elevated employee morale through open communication channels, fostering a positive work environment conducive to high performance.
  • Supervised a team of A/R specialists, providing guidance and support to achieve departmental goals.
  • Verified discrepancies and resolved clients' billing issues
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to support staff to organize and improve office efficiency.
  • Completed bi-weekly payroll for 13 employees.

Medicare Claims Follow Up Team Lead

Clinical Pathology Laboratories, Inc.
12.2012 - 04.2016
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Medicare Claims Follow Up Specialist

Clinical Pathology Laboratories, Inc.
01.2009 - 12.2012
  • Managed a large caseload of outstanding issues, prioritizing tasks effectively while maintaining strict deadlines.
  • Participated in regular team meetings, sharing insights and experiences to collectively improve the effectiveness of follow-up strategies.
  • Entered details and notes into system for interdepartmental access and review.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Worked account corrections provided via patient portal, account correction forms, and aging reports.
  • Assisted in training of new staff members
  • Assisted in Team Lead duties during Team Lead absence
  • Identify claims submission errors

Education

High School Diploma -

Ridgeview High Scholl
Magalia, CA

Skills

  • Verbal and written communication
  • Cross-functional collaboration
  • Performance monitoring
  • Staff training and development
  • Troubleshooting and problem resolution
  • Accounts receivable management
  • Complaint resolution
  • Organization skills
  • Production monitoring
  • Employee evaluation
  • Audit support
  • Employee training
  • Workflow management
  • Team supervision
  • Coaching and mentoring
  • Time management abilities

Timeline

Sr. Manager RCM

Xifin
01.2024 - Current

Manager Accounts Receivable

Sonic Healthcare Usa
09.2020 - 01.2024

A/R Supervisor Medicare Claims Follow Up

Sonic Healthcare Usa
12.2016 - 09.2020

Medicare Claims Follow Up Team Lead

Clinical Pathology Laboratories, Inc.
12.2012 - 04.2016

Medicare Claims Follow Up Specialist

Clinical Pathology Laboratories, Inc.
01.2009 - 12.2012

High School Diploma -

Ridgeview High Scholl

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Rebecca Smith