Rebecca Smith

Managed incoming service requests related to call center equipment, facilities, and systems, and create work orders to ensure timely resolution.

Coordinated maintennce activites, including preventative maintenence and urgent repairs, working with internal maintenance teams and external vendors.

Provided administrative support to the maintenance department, including ansering calls, managing emails, and maintaining organized documentation. .

Communicate clearly and professionally with internal staff, external vendors, and stakeholders to coordinate maintenace efforts and shoare important updates.

Utlized telecommunications systems, CRM tools, and asset management platforms commonly used in call center environments.

Demonstrated strong organizational skills by prioritizing tasks, managing workflows, and ensuring accurate and up-to-date records.

Revised training and procedural documentation on scheduled and as-needed basis.

Operated Microsoft Office and other standard business software with proficiency to support daily administrative and reporting functions.

Assistant loan officer member support and cashier.

Assisted loan officer with loan application, preparation, and submission. Collected reviewed and organized borrowers documents for accuracy and completeness. Communicate to borrowers to provide update, answer questions, and schedule meetings. Ensure compliance with federal and state regulations and internal policies. Prepared materials and manage scheduling for loan officer meetings. Performed teller/ cashier functions including deposits, withdrawals, payments, and cash handling. Provided members with basic financial guidance and budgetary advice to support financial wellness. Assisted members in understanding Credit Union products and selecting appropriate financial solutions.