Summary
Overview
Work History
Skills
Timeline
Generic

Rebecca Smith

Ione,WA

Summary

Experienced in owner support and VIP account management, with a proven ability to cultivate lasting client relationships. Skilled in overseeing high-profile accounts to deliver top-notch service and ensure client contentment. Demonstrated proficiency in conflict resolution and driving account expansion. Self-driven and resourceful in problem-solving, with strong capabilities in conflict mediation and multitasking.

Overview

8
8
years of professional experience

Work History

VIP Account Manager

Vacasa
03.2022 - Current
  • Delivered superior customer service by anticipating client needs and proactively addressing potential issues before escalation.
  • Established trust with VIP owners through transparency in communication, leading to an increase in overall satisfaction ratings.
  • Conducted regular reviews with VIP owners to assess performance metrics and identify areas for improvement.
  • Provided expert product knowledge, guiding clients in making informed decisions and maximizing their revenue.
  • Organized exclusive events for VIP clients, fostering stronger connections between the company and its most valued customers.
  • Managed a portfolio of high-value accounts, ensuring exceptional service levels and customer satisfaction.

Medical Insurance Collector

BSA Health System
09.2020 - 12.2021
  • Researched accounts and consulted with insurance companies for the settlement of accounts.
  • Respond to payor communications, taking appropriate action within specific deadlines.
  • Submitted past due claims for the appeals process following extensive due diligence.
  • Research, appeal and resolve claim rejections, under payments and denials with appropriate payor.
  • Check claim status using payor online portals and preforms appropriate action to ensure claims were resolved.
  • As needed re-bill primary and bill secondary claims by electronic billing or hard copy with necessary attachments.
  • Follow up on overdue accounts through research, resubmissions, and adjustments for billing errors.

Billing Support Specialist

GetixHealth
07.2017 - 12.2019
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Obtained payments for open bills by interacting with appropriate parties.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Maintained confidentiality on all patient record data.

Skills

  • Financial management
  • Training and coaching
  • Data-driven performance analysis
  • Effective communication
  • Effective rapport building
  • Client satisfaction management
  • Detail-oriented approach
  • Responsive to new challenges

Timeline

VIP Account Manager

Vacasa
03.2022 - Current

Medical Insurance Collector

BSA Health System
09.2020 - 12.2021

Billing Support Specialist

GetixHealth
07.2017 - 12.2019

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