Summary
Work History
Education
Skills
Timeline
Generic

Rebecca Smith

Tappahannock

Summary

Dynamic Patient Service Representative with proven expertise in HIPAA compliance and exceptional customer service at BHA. Enhanced patient satisfaction through effective appointment scheduling and conflict resolution. Skilled in insurance verification and data entry, fostering trust and efficiency in a fast-paced environment. Committed to maintaining patient confidentiality and delivering compassionate care.

Work History

Patient Service Representative

BHA
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Software to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.

Paraprofessional

Washington and Lee High School
2013 - 2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
  • Reported on student progress, behavior, and social skills to parents.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
  • Administered tests and assessments to evaluate student progress and performance.
  • Provided feedback to teachers on student progress, aiding in adjustment of teaching strategies.
  • Supported teachers in grading assignments, ensuring timely feedback for students.
  • Assisted in organization of school events, contributing to vibrant school culture.
  • Engaged with students during extracurricular activities, supporting their interests beyond classroom.
  • Supported bilingual students by providing language assistance, promoting language proficiency.
  • Assisted in administration of standardized tests, facilitating smooth testing process.
  • Monitored student safety during school outings, ensuring secure learning environment.

PSR

VCU Health
2012 - 2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Medical Coder

Ware Langhorne & Associates
2009 - 2011
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
  • Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
  • Enhanced team efficiency with regular training sessions on new coding updates and best practices.
  • Supported the implementation of electronic health record systems, simplifying the coding process.
  • Promoted teamwork within the department through effective communication and collaboration on complex cases.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Minimized errors by providing ongoing feedback to clinical staff regarding proper documentation practices.
  • Monitored changes in coding regulations to provide recommendations for compliance.
  • Reduced turnaround time for appeals by preparing comprehensive supporting documentation for denied claims.
  • Generated reports to identify coding trends and discrepancies.
  • Prevented costly fines by ensuring adherence to HIPAA regulations when handling sensitive patient information.
  • Ensured accuracy in high-volume coding environments, applying codes for over 200 patient records weekly without compromising detail or compliance.

PSR

Bon Secours Hospital
2007 - 2008
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

GED -

Essex High School
Tappahannock, VA
04.1990

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Patient confidentiality
  • Patient intake
  • Payment collection
  • Scheduling appointments
  • Medical terminology
  • Patient greeting
  • Office administration
  • Data entry proficiency
  • Document filing
  • Conflict resolution
  • Reception management
  • Patient education
  • Directing callers
  • Phone etiquette
  • Data protection
  • Clinical data entry
  • Medical filing
  • Patient admitting
  • Front desk supervision
  • Check-in coordination
  • Appointment reminders
  • Appointment confirmation
  • Phone and email etiquette
  • Problem-solving
  • Flexible schedule
  • Multitasking and organization
  • Patient registration
  • Call screening
  • Money handling
  • Registration and admissions
  • Pre-admission requests
  • Registration management

Timeline

Patient Service Representative

BHA

Paraprofessional

Washington and Lee High School
2013 - 2023

PSR

VCU Health
2012 - 2013

Medical Coder

Ware Langhorne & Associates
2009 - 2011

PSR

Bon Secours Hospital
2007 - 2008

GED -

Essex High School

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