REBECCA SMITH

• Conducted comprehensive assessments to determine client eligibility for services and programs.
• Responsible for determining eligibility for Orange County LIHEAP program (Low Income Home Energy Assistance Program)
• Responsible for accurate and timely submission of clients’ cases to ensure utility services are not interrupted.
• Facilitated client access to community resources, promoting self-sufficiency and independence when needed
• Review and processed applications, maintaining accuracy in case documentation and data entry.

• Conducted home visits to assess family needs and provide support services.
• Developed individualized action plans for families based on assessments and resources available.
• Collaborated with community organizations to connect families with essential services and programs.
• Educated families on child development, parenting techniques, and health/mental health resources.
• Monitored progress of families, adjusting strategies as necessary to ensure effectiveness of interventions.
• Implemented best practices for documentation and reporting to maintain compliance with program standards.
• Recruited families and built positive relationships with parents in order to support parenting roles.
• Coordinated resources and program referrals to support family needs.

Responsible for recrutement and transportation of participants for various programs

Attend training on grant writing.

Facilitate classes, and secure the facility where classes are provided.

Attend various meetings.

Answer 911 emergency service telephone calls.

Screen calls and dispatch requests for emergency services to police and fire department personnel.

Utilize excellent judgement and communications skills at all times

• Supervised the activities of, and delegated responsibilities to a crew of eight police department dispatchers and 911 operators.
• Prepared employees' work schedules.
• Prepared reports of incidents on a daily basis.
• Served as an intermediary and resolved disagreements between the general public and subordinates.
• Maintained equipment used to record emergency service telephone calls at the end of each day.
• Dispatched officers to assist citizens in distressful situations.
• Oversaw daily dispatch operations, ensuring timely and accurate delivery of services.
• Trained and mentored staff on best practices in logistics and communication.