Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Smyth

Huntsville

Summary

Dedicated and versatile individual with a proven track record in both media production and a multitude of customer service environments. A creative mindset in combined with a task-oriented workstyle. A background in media production has honed attention to detail and ability to handle complex tasks efficiently, while the customer service experience has finely developed interpersonal and conflict-resolution abilities. A proactive problem solver, a keen communicator, and thrive in collaborative team environments.

Overview

4
4
years of professional experience

Work History

Camera Operator

Rocket City Trash Pandas
04.2021 - Current
  • Operated multiple video cameras to capture live game action, player reactions, and crowd interactions
  • Collaborated with the production team to insert graphics, statistics, and replays into the live broadcast
  • Maintained clear communication with the director and other camera operators to ensure coordinated coverage
  • Troubleshot and resolved technical issues that arose during broadcasts
  • Quickly adapted to changing conditions or unexpected challenges.

Customer Service Representative /Aviation Dispatcher

Signature Aviation
11.2024 - 07.2025
  • Resolved customer inquiries using CRM software, enhancing overall satisfaction and loyalty.
  • Monitored weather conditions, adjusting flight plans to optimize safety and efficiency.
  • Monitored service quality metrics, driving strategic adjustments to improve customer experience.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with pilots and ground crews to communicate critical flight information and updates.
  • Assisted in the development of standard operating procedures while maintaining a focus on safety and efficiency.

Customer Service Operator

Unifi Avature - United Airlines
11.2023 - 11.2024
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Customer Service Shift Lead

Lowe's
03.2021 - 01.2023
  • Addressed customer concerns, complaints, and escalation to ensure a positive shopping experience
  • Managed staff schedules, breaks, and assignments to ensure adequate coverage and efficient workflow.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

Bachelor of Science - Media Production

Middle Tennessee State University
Murfreesboro, TN
12.2018

Skills

  • Production or Event Planning
  • Resolving issues
  • Inventory Management
  • Training experience
  • Client Consultations
  • Complaint Handling
  • Customer Service
  • Travel Coordination
  • Video production

Timeline

Customer Service Representative /Aviation Dispatcher

Signature Aviation
11.2024 - 07.2025

Customer Service Operator

Unifi Avature - United Airlines
11.2023 - 11.2024

Camera Operator

Rocket City Trash Pandas
04.2021 - Current

Customer Service Shift Lead

Lowe's
03.2021 - 01.2023

Bachelor of Science - Media Production

Middle Tennessee State University

Similar Profiles

CREATE PROFILE