Rebecca Snell
San Diego,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dinner Server / Cocktail Server
High Hope Tavern (Endless Hospitality Group)
05.2023 - 10.2023
- Served food and cocktails promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked Lightspeed software system to course orders, manage bills, and handle comps.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Breakfast Server
Meldgie's Diner
05.2014 - 08.2019
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Replenished and stocked beverage dispensers, condiments, utensils and ice supply.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Expedited and ran food by ensuring that what the kitchen was cooking matched what was written on the slips, also garnishing any necessary plates.
- Improved guest comfort and satisfaction through personalized service and support.
Server
Bike Stop Cafe
01.2019 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided beer and wine knowledge for customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Properly greeted and sat guests according to a chronological list.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Public Relations, Business
University of Rhode Island
Kingston, RI06.2017
Skills
- Table Bussing
- Daily Specials Memorization
- Order Management
- Relationship Management
- Suggestive Selling
- Supply Restocking
- Service Prioritization
Certification
- TIPS California RBS Training Program - 2023
- CA Food Handler (SD County Specific) - 2023
Timeline
Dinner Server / Cocktail Server
High Hope Tavern (Endless Hospitality Group)
05.2023 - 10.2023
Server
Bike Stop Cafe
01.2019 - 08.2019
Breakfast Server
Meldgie's Diner
05.2014 - 08.2019
Bachelor of Arts - Public Relations, Business
University of Rhode Island
- TIPS California RBS Training Program - 2023
- CA Food Handler (SD County Specific) - 2023
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