REBECCA SODERHOLM

Assistant General Manager

Sail Inn

10.2019 - Current

Improve customer satisfaction by addressing and resolving complaints promptly.
Streamline store operations for increased efficiency, implementing new processes and procedures.
Developed strong working relationships with staff, fostering a positive work environment.
Increased sales through effective merchandising strategies and targeted promotions.
Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Manage financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Oversee inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Monitor facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Ensure compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Handle cash accurately and prepared deposits.
Trained new employees on proper protocols and customer service standards.
Interact well with customers to build connections and nurture relationships.
Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.