Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Soriano

Summary

Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Hard-working, cheerful enthusiastic, Charismatic woman that consistently takes initiative with getting things done the right way.

Overview

8
8
years of professional experience

Work History

Sales Development Representative

EBQuickstart
Austin, TX
06.2021 - 03.2022
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
  • Kept detailed records of daily activities through online customer database.
  • Completed 100+ daily outbound calls
  • Achieved or exceeded company-defined sales quotas.
  • Attended monthly sales meetings and quarterly sales trainings.

Assistant Manager

Soma
Austin, TX
07.2018 - 05.2021
  • Followed latest market trends.
  • Suggested accessories and complementary purchases.
  • Trained and served as a peer coach for new sales associates.
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.
  • Operated the cash register and assisted co-workers with complex transactions
  • Greeted customers and ascertained customers' needs.
  • Prepared merchandise for sales floor.
  • Kept work areas clean and neat at all times.
  • Stocked shelves and supplies and organized displays.
  • Prioritized and accomplished wide range of tasks each shift.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Worked collaboratively in team environment.
  • Updated computer inventory listings.
  • Monitored entrances, exits and fitting rooms for signs of theft.
  • Provided repeat customers with exceptional care and attention.

Sales Associate/Cashier/ Part time Supervisor

Carter's
Austin, TX
09.2014 - 07.2018
  • Trained and served as a peer coach for new sales associates.
  • Updated computer inventory listings.
  • Provided repeat customers with exceptional care and attention.
  • Greeted customers and ascertained customers' needs.
  • Prepared merchandise for sales floor.
  • Served as a senior member of the customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Reported incidents to management.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Answered questions regarding the store and its merchandise.
  • Prioritized and accomplished wide range of tasks each shift.
  • Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.
  • Operated the cash register and assisted co-workers with complex transactions
  • Accepted and processed returns.
  • Stocked shelves and supplies and organized displays.
  • Suggested accessories and complementary purchases.
  • Maintained adherence to all company protocols.
  • Directed individuals to merchandise locations.
  • Kept work areas clean and neat at all times.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Monitored entrances, exits and fitting rooms for signs of theft.

Party Host

Chuck E. Cheese's
Austin, TX
05.2013 - 10.2013
  • Planned parties according to customer specifications.
  • Decorated and set tables in accordance to party themes and age groups.
  • Directed guests to correct areas for eating, dancing and other services.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Followed all safety requirements for alcohol service and kept a list of available ride services for inebriated customers.
  • Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Adhered to safe work practices.

Model

Abercrombie kids
Austin, TX
09.2012 - 12.2012
  • Followed latest market trends.
  • Prioritized and accomplished wide range of tasks each shift.
  • Suggested accessories and complementary purchases.
  • Worked collaboratively in team environment.
  • Accepted and processed returns.
  • Stocked shelves and supplies and organized displays.
  • Directed individuals to merchandise locations.
  • Greeted customers and ascertained customers' needs.
  • Prepared merchandise for sales floor.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Kept work areas clean and neat at all times.

Education

High School Diploma -

Akins High School
Austin, TX
06.2014

Skills

  • High energy
  • Cash Handling
  • Customer Service Focused
  • Product Knowledge
  • Opening and Closing Procedure
  • Merchandising
  • Inventory Management
  • Loss prevention
  • Outbound Calling

Timeline

Sales Development Representative

EBQuickstart
06.2021 - 03.2022

Assistant Manager

Soma
07.2018 - 05.2021

Sales Associate/Cashier/ Part time Supervisor

Carter's
09.2014 - 07.2018

Party Host

Chuck E. Cheese's
05.2013 - 10.2013

Model

Abercrombie kids
09.2012 - 12.2012

High School Diploma -

Akins High School

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Rebecca Soriano