Rebecca Sorrell
Columbus,Ohio
Summary
Detail-oriented professional with a proven track record at J.E. Grote Company, excelling in shipping and receiving operations. Recognized for reducing shipping errors through meticulous inspections and maintaining accurate inventory levels. A certified forklift driver, I thrive in fast-paced environments, demonstrating strong teamwork and time management skills to ensure timely deliveries.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
J.E. Grote Company
08.2022 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Forklift license
- CPR Certified
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Customer Service Representative
Rockwood Dry Cleaners
03.2017 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Server
The Funny Bone
02.2017 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Gahanna Lincoln High School
Gahanna, Ohio05-2013
Skills
- Attention to detail
- Self-motivated and independent
- Shipping and receiving
- Time management
- Heavy lifting
- Teamwork and cooperation
- Package handling
- Warehousing operations
- Punctual and reliable
- Warehouse safety
- Certified forklift driver
- Delivery scheduling
Certification
- Licensed Forklift - 2022-Current
- Certified CPR, J.E. Grote Company - 2022-Current
Timeline
Shipping and Receiving Clerk
J.E. Grote Company
08.2022 - Current
Customer Service Representative
Rockwood Dry Cleaners
03.2017 - 08.2022
Server
The Funny Bone
02.2017 - 03.2021
High School Diploma -
Gahanna Lincoln High School
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