Rebecca Staton
Harriman,USA
Summary
Operations and Logistics Manager with 11 years of successful experience in the retail, logistics, and operations sectors. Known for effectively resolving problems, improving customer satisfaction, and driving operational enhancements. Proven track record of reducing costs and increasing profitability. Experienced in overseeing outbound logistics and coordinating supply chain activities. Utilizes strategic planning to optimize distribution efficiency and enhance customer satisfaction. Strong history of leading teams to achieve operational excellence and implementing effective inventory management practices.
Overview
11
11
years of professional experience
Work History
Outbound Manager
Riverstone Logistics
07.2023 - Current
- Consistently meet and exceed client service goals, ensuring customer satisfaction and operational success
- Oversee daily operations of the location, ensuring full compliance with company policies, client requirements, and applicable local, state, and federal regulations
- Manage and ensure accuracy of weekly operator settlements in line with established agreements, including backcharge processes and supplementation assessments
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Develop or assist in the development and implementation of policies and procedures to ensure the efficient and safe operation of the location
- Monitor and evaluate the effectiveness of internal and external processes, providing timely, accurate, and comprehensive reports on the company's operational status
- Lead daily stand-up meetings with key stakeholders to review performance and operational updates
- Analyze and communicate location statistics to relevant stakeholders to drive informed decision-making
- Recruit and onboard additional Motor Carriers to support company locations, with a particular focus on domiciled locations
- Review and interpret operational data to develop and coordinate periodic performance analyses
- Provide strategic guidance and recommendations to top management regarding modifications to existing operations, systems, and procedures
- Represent the organization at community and business meetings, promoting existing programs, policies, and initiatives to enhance visibility and engagement
Regional Manager
Retail Direct LLC
09.2022 - 07.2023
- Monitor daily results and analyze trends to support accurate business forecasting
- Take full P&L responsibility, managing budgeted expenses and ensuring financial targets are met
- Meet and exceed metric targets for the assigned territory, driving operational success
- Cultivate and maintain strong client relationships within the territory to ensure satisfaction and long-term partnerships
- Achieve annual revenue objectives for the assigned territory, contributing to overall business growth
- Identify and pursue new opportunities for expansion and improvement within the territory
- Foster a culture of innovation to ensure continued success and operational excellence
- Manage contractor recruitment, compliance, and daily contractor relations to ensure operational efficiency and adherence to standards
- Prepared employee schedules for maximum coverage during key hours.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated a culture of continuous learning across multiple office locations, encouraging employees to pursue professional development opportunities actively.
- Collaborated with cross-functional teams to customize training materials for various departments.
Sr Operations Manager, 3PL Deliveries
Retail Direct
10.2020 - 09.2022
- Optimize routing within the territory to reduce costs and improve bottom-line performance
- Manage contractor recruitment and maintain daily contractor relations to ensure operational efficiency
- Foster strong, local customer relationships across all locations within the territory to drive satisfaction and loyalty
- Build and sustain long-term client relationships, ensuring high levels of service and satisfaction within the territory
- Develop and implement effective daily planning strategies to maximize operational efficiency and meet business objectives
- Identify areas of opportunity for improvement and growth, creating actionable plans to address them
- Promote innovation to ensure ongoing success and continuous operational improvements
- Conduct weekly field and client audits to assess performance and compliance with company standards
- Provide consistent coaching and leadership to the team within the territory, ensuring all standards and expectations are met
- Oversee scheduling and monitor key metrics to ensure performance targets are consistently achieved across markets
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Specialty Sales Assistant Store Manager
Lowe's
06.2019 - 10.2020
- Managed a team of 130 employees, overseeing daily operations, ensuring productivity, and maintaining high standards of performance and compliance
- Enhanced customer satisfaction and drove repeat business by proactively addressing issues arising from knowledge gaps and inadequate training, safeguarding the company's reputation and maintaining a loyal client base
- Facilitated negotiations and resolutions between employees to clarify misunderstandings, resolve conflicts, and improve performance
- Consistently met and exceeded sales targets by developing specialists, implementing innovative training methods, and encouraging a fresh perspective on problem-solving
- Provided hands-on support to customers, assessing their needs while staying current on consumer preferences to offer tailored solutions
- Developed and optimized schedules to ensure adequate coverage and service, aligning with forecasted demand
- Managed inventory control processes to replenish stock, control costs, and maintain optimal sales floor levels to meet customer needs
- Oversaw opening and closing procedures, suggesting and implementing changes to improve the efficiency of daily operations
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Back End Operational Support Manager
Lowe's
01.2018 - 06.2019
- Led operational improvements in 3PL delivery, receiving, and freight flow processes, resulting in significant cost savings and enhanced profit margins
- Collaborated with professional customers to understand their needs, delivering exceptional sales support and customer service
- Achieved $3 million in savings by researching and implementing cost-saving auditing initiatives and introducing innovative solutions to long-standing operational challenges
- Partnered with 3PL delivery services to resolve customer issues, streamline operations, and maintain high levels of customer satisfaction
- Managed a comprehensive quality assurance program, including on-site evaluations, internal audits, and customer surveys to ensure service excellence
- Delivered $15 million in savings by researching and implementing improved auditing processes to resolve long-standing inventory management challenges
- Prepared employee schedules for maximum coverage during key hours.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Pro Services Sales Specialist
Lowe's
06.2016 - 01.2018
- Managed service projects from inception to completion by identifying strategic partners, developing detailed plans, and executing projects efficiently
- Fostered professional relationships with vendors through consistent networking, driving strong partnerships to meet the needs of the pro business
- Transformed a team of 3 underperforming associates into the top-performing team within a market of 15 stores
- Led a team of 4 to surpass sales goals for the fiscal year, achieving a milestone that had not been accomplished in over 14 years at the location
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
RTM/Receiving Clerk
Lowe's
02.2014 - 06.2016
- Compared shipping orders and invoices with received contents to ensure accuracy and resolve discrepancies
- Coordinated with carrier representatives to arrange shipments and provide clear instructions for timely order delivery
- Optimized storage areas to streamline material movements and reduce labor costs, improving operational efficiency
- Collaborated with vendor representatives to resolve issues related to damaged shipments and item shortages, safeguarding company interests and meeting financial goals
- Enhanced inventory accuracy and recordkeeping through detailed inspections and regular audits
- Verified cargo inventories and documentation, ensuring complete accuracy before shipment and delivery
- Worked closely with vendors to schedule daily pickups and weekly deliveries, resolving any issues related to shipments or shortages promptly
- Drafted and managed shipping orders, bills of lading, and shipping route documentation to ensure compliance with industry standards and regulatory requirements
- Compared shipping orders and invoices against contents received to verify accuracy.
- Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
Education
Associate of Science -
Roane State Community College
Harriman, TN01.2013
High school diploma -
Harriman High School
Harriman, TN05.2010
Skills
- Warehouse operations
- Training and mentoring
- Quality control
- Shipment coordination
- Employee development
- Workload prioritization
- Cost reduction strategies
- Verbal and written communication
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Outbound Manager
Riverstone Logistics
07.2023 - Current
Regional Manager
Retail Direct LLC
09.2022 - 07.2023
Sr Operations Manager, 3PL Deliveries
Retail Direct
10.2020 - 09.2022
Specialty Sales Assistant Store Manager
Lowe's
06.2019 - 10.2020
Back End Operational Support Manager
Lowe's
01.2018 - 06.2019
Pro Services Sales Specialist
Lowe's
06.2016 - 01.2018
RTM/Receiving Clerk
Lowe's
02.2014 - 06.2016
High school diploma -
Harriman High School
Associate of Science -
Roane State Community College
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