Rebecca Sterner
Patient Support Specialist
Ennis,TX
Summary
Patient support professional with strong expertise in patient care, communication, and problem-solving. Proven track record in providing empathetic support and ensuring patient satisfaction. Known for effective team collaboration, adaptability, and delivering results in dynamic healthcare environments. Skilled in patient intake, medical records management, and navigating healthcare systems.
Overview
13
13
years of professional experience
Work History
Patient Support Specialist I
React DX
04.2023 - Current
- Manage high-volume patient communications daily, including scheduling and follow-up calls, with an emphasis on professionalism, clarity, and responsiveness.
- Coordinate and execute multiple time-sensitive tasks simultaneously, ensuring smooth workflow and rapid issue resolution in a fast-paced clinical environment.
- Conduct proactive outreach via calendar-based scheduling, maintaining timely engagement with patients and internal teams.
- Diagnose and troubleshoot complex cardiac monitoring systems, applying strong critical thinking to ensure accurate and timely device functionality.
- Maintain meticulous documentation of all service activities, ensuring accuracy, compliance, and seamless communication across departments.
- Collaborate with cross-functional teams to resolve scheduling and technical conflicts efficiently, demonstrating strong problem-solving and prioritization abilities.
- Stay up to date on emerging health tech tools, enhancing workflow efficiency and contributing to continuous improvement in patient support services.
Switchboard Operator/Receptionist
Sacred Heart Hospital/St. Joseph's Hospital
01.2022 - 04.2023
- Serve as a central point of contact for incoming communication, managing a high volume of calls with speed, professionalism, and attention to detail.
- Handle time-sensitive communications, including initiating emergency codes and promptly paging multiple stakeholders, requiring strong crisis management and prioritization.
- Direct calls and inquiries to appropriate departments and personnel, using sound judgment and organizational awareness to ensure efficient information flow.
- Perform administrative duties including maintaining records, updating internal systems, and responding to caller inquiries with accuracy and discretion.
- Collaborate with clinical and administrative teams to ensure smooth communication and coordination across departments.
- Maintain professionalism and confidentiality while managing multiple tasks and requests in a fast-paced environment.
911 Dispatcher
Ellis County Sheriff's Office
09.2017 - 09.2021
- Managed high-stakes, high-volume communication by receiving and prioritizing emergency and non-emergency calls, demonstrating exceptional multitasking and decision-making skills.
- Coordinated real-time information between callers and law enforcement, requiring clear, professional communication and the ability to assess and act on time-sensitive information.
- Prioritized simultaneous tasks under pressure, ensuring that critical needs were met with speed, accuracy, and empathy.
- Maintained detailed records of all dispatch activities, calls, and responses, demonstrating accuracy and attention to detail in a high-demand environment.
- Provided calm, compassionate support to distressed callers, maintaining professionalism while navigating emotionally charged and complex situations.
- Collaborated closely with deputies and other emergency personnel to manage ongoing situations, anticipating needs and adapting quickly to changing priorities.
Intern/Campus Security Officer
University of Wisconsin Stout Police Department
01.2017 - 05.2017
- Participate in ride-alongs
- Ensure safety and security on campus location throughout the duration of my shift
- Oversee cases in a court room setting
Intervention Services/Intern: Part-Time
Positive Alternatives
05.2016 - 05.2017
- Facilitate client contact to provide individualized services to at-risk youth and their families
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Engage clients into healthy/positive community activities
- Communicate with social workers regarding cash load and client progress
- Monitor supervised visits
- Detain escalated situations by:
- O Providing intervention
- O Ensuring client safety
- O Following clients crisis plan
Sales Associate: Part-Time
Spencer's
05.2015 - 04.2016
- Close/Open store with assistance of manager
- Assisted in inventory
- Handled shipments
- Assisted with floor moves
- Handled cash accurately
Part-Time Assistant Manager: Part-Time
01.2013 - 07.2015
- Managed up to 6 staff at a time
- Instructed staff on appropriately handling difficult and complicated situations
- Managed payroll, bank deposits and other paperwork
- Open and closed store alone
Education
Bachelor of Science - Criminal Justice and Rehabilitation
University of Wisconsin Stout
Menomonie, WI05.2017
High School Diploma -
Waxahachie High School
Waxahachie, TX05.2012
Skills
Patient confidentiality
Self motivation
Decision-making
Multitasking
Problem-solving abilities
Problem-solving
Customer service
Teamwork
Appointment scheduling
Dispute handling
Data entry proficiency
Patient confidentiality
Timeline
Patient Support Specialist I
React DX
04.2023 - Current
Switchboard Operator/Receptionist
Sacred Heart Hospital/St. Joseph's Hospital
01.2022 - 04.2023
911 Dispatcher
Ellis County Sheriff's Office
09.2017 - 09.2021
Intern/Campus Security Officer
University of Wisconsin Stout Police Department
01.2017 - 05.2017
Intervention Services/Intern: Part-Time
Positive Alternatives
05.2016 - 05.2017
Sales Associate: Part-Time
Spencer's
05.2015 - 04.2016
Part-Time Assistant Manager: Part-Time
01.2013 - 07.2015
Bachelor of Science - Criminal Justice and Rehabilitation
University of Wisconsin Stout
High School Diploma -
Waxahachie High School
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