Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Stetson

South Daytona,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Flight Attendant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of efficient and friendly customer service and training in safety procedures. Motivated to learn, grow and excel in the aviation industry.

Overview

10
10
years of professional experience

Work History

Flight Attendant

Frontier Airlines
Orlando, FL
02.2022 - Current
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
  • Ensured safety and comfort of customers onboard aircraft

Restaurant Server/Banquet Server

Daytona One Hotel Autograph Collection
Daytona Beach, FL
10.2021 - Current
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Processed orders and sent to kitchen employees by Micros.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Banquet Server/Banquet Bartender

Alderbrook Resort And Spa
Union, WA
06.2014 - 09.2020
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

Pharmacy (Pre-Pharmacy)

Eton Technical Institute
Port Orchard, WA
11.1996

High School Diploma -

North Mason Senior High School
Belfair, WA
06.1994

Skills

  • Preflight briefings
  • Cleanliness and sanitation
  • Emergency care
  • Aviation regulations

Timeline

Flight Attendant

Frontier Airlines
02.2022 - Current

Restaurant Server/Banquet Server

Daytona One Hotel Autograph Collection
10.2021 - Current

Banquet Server/Banquet Bartender

Alderbrook Resort And Spa
06.2014 - 09.2020

Pharmacy (Pre-Pharmacy)

Eton Technical Institute

High School Diploma -

North Mason Senior High School

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Rebecca Stetson