Rebecca Stevens
Venice,FL
Summary
Accomplished VP of Client Development, I excel in building and mentoring high-performing teams, emphasizing diversity and servant leadership. Expert in strategic account management and cross-functional collaboration, I've led to record growth and customer satisfaction across SaaS, BPO, retail, and healthcare sectors. Skilled in data-driven decision-making and fostering executive relationships, ensuring robust organizational success.
Overview
2025
2025
years of professional experience
Work History
VP, Client Development
Foodsmart
San Francisco, CA
06.2021 - Current
- Built and mentored a high-performing account management team, fostering a customer-centric culture during a period of transition and rapid growth for the organization leading to record breaking utilization numbers.
- Developed and executed strategic account plans to take clients from implementation through service ensuring the team would meet client needs and exceed expectations.
- Led contract negotiations, upsells, expansions, and renewals, resulting in increased contract values and extended partnerships.
- Collaborated with the technology team to align product offerings with client requirements, customer insights and market demands.
- Facilitated cross-functional collaboration to ensure seamless project implementations and servicing.
Director Client Success
Carenet Health
San Antonio, TX
2017 - 2021
- Built and lead a highly skilled team of Account Managers and Client Relationship Managers who served as the primary contact for over 50 lines of business across the healthcare sector.
- Invested in hands-on leadership with all team members to ensure success for key accounts to the organization
- Developed strategic partnerships and executed growth plans for each client through innovation and technology.
- Developed a strong team of future leaders through consistent learning, training and development, and servant leadership
Sr. Director Client Engagement
West Corporation
San Antonio, TX
2016 - 2020
- Served as primary contact for 12 high profile, Fortune 500, clients to formulate and deploy business transformation strategies to increase performance, profitability and business growth leading to record growth for our clients and company.
- Maintained high standards in hiring all levels of staff; prioritizing flexibility, resourcefulness and drive while creating a culture of personal and professional growth, collaboration, investment in mutual success.
- Created strong, integral connections with clients through knowledge of their business, sales, and operational strategies and coordinated deliverable solutions for their needs.
Sr. Director, Client Svcs and Operations
West Corporation
San Antonio, TX
2015 - 2016
- Directed and led a geographically remote team of 3 Operations Directors, 20+ Operations Managers, and Team Members to drive increasingly positive ROI for over 20 separate client initiatives across 15+ Fortune 500 corporations
- Oversaw $15M+ West client base in Inside Sales (delivering ~$1B+ in Customer Sales on behalf of the clients), driving positive organic growth for West and strong ROI for all clients
- Drove corporate strategy and industry expertise through assigned operational teams to find areas of opportunity for improved client partner success
- Managed strategic, operational, and financial aspects of all business partners
Client Operations Director
West Corporation
Appleton, San Antonio, WI, TX
2012 - 2014
Senior Sales Manager
West Corporation
Appleton, WI
2011 - 2012
Sales Manager
West Corporation
Appleton, WI
2010 - 2011
Closing Manager
Rag Stock
Vero Beach, FL
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Reviewed sales figures regularly to determine staffing needs during peak times.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
Interim Manager
Prints Plus
Melbourne, FL
- Provided leadership during times of organizational change.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed annual budgeting and forecasting, optimizing resource allocation.
Key Holder Supervisor
Stein Garden and Gifts
Oshkosh, WI
- Identified opportunities to reduce costs through process improvements.
- Developed strategies to increase customer loyalty and retention.
- Ensured compliance with all company policies and procedures.
- Created promotional displays that increased visibility of merchandise.
- Performed daily cash management duties including deposits, audits.
- Supported the Store Manager in daily operations activities as needed.
Education
MBA -
Western Governors University
01.2019
BS - Pre-Professional Biology
Florida Institute of Technology
05.2006
Skills
- Servant Leadership and Culture Enhancement
- Cross-Industry Customer Support
- Engages Clients Across All Levels
- Outcome-Oriented Decision Maker
- Cross-Functional Collaboration
- Relationship building
- Metrics tracking
- Business storytelling
Timeline
VP, Client Development
Foodsmart
06.2021 - Current
Director Client Success
Carenet Health
2017 - 2021
Sr. Director Client Engagement
West Corporation
2016 - 2020
Sr. Director, Client Svcs and Operations
West Corporation
2015 - 2016
Client Operations Director
West Corporation
2012 - 2014
Senior Sales Manager
West Corporation
2011 - 2012
Sales Manager
West Corporation
2010 - 2011
MBA -
Western Governors University
BS - Pre-Professional Biology
Florida Institute of Technology
Closing Manager
Rag Stock
Interim Manager
Prints Plus
Key Holder Supervisor
Stein Garden and Gifts
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