Rebecca Stevenson
Frankfort,KY
Summary
Driven professional with a track record of enhancing team performance and customer satisfaction at Conduent. Excelled in office administration and customer service, leveraging skills in database entry and team leadership to exceed operational goals. Proven ability to manage time effectively and maintain high-quality standards, achieving increased loyalty through exceptional service and efficiency.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Administrative Office Of The Courts
04.2024 - Current
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensure accurate record-keeping with diligent data entry and database management for vital company information.
- Receive and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handle administrative tasks such as processing or invoice reconciliation efficiently.
- Handle confidential and sensitive information with discretion and tact.
- Update and maintained confidential databases and records.
Team Lead
Conduent
11.2021 - 10.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Customer Service Representative
UMR
04.2021 - 11.2022
- Handled customer inquiries courteously and professionally.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Tracked customer service cases and updated service software with customer information.
Education
Bachelor of Arts - Liberal Arts And General Studies
Kentucky State University
Frankfort, KYSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Documentation and Recordkeeping
- Database entry
- Dedicated Team Player
- Excel spreadsheets
- Invoice Processing
- Quality Assurance
- Account Reconciliation
- Expense Reporting
Timeline
Administrative Assistant
Administrative Office Of The Courts
04.2024 - Current
Team Lead
Conduent
11.2021 - 10.2024
Customer Service Representative
UMR
04.2021 - 11.2022
Bachelor of Arts - Liberal Arts And General Studies
Kentucky State University
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