Rebecca Stewart
East Stroudsburg,PA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
25
25
years of professional experience
Work History
Account Manager
LiveAuctioneers
New York, NY
11.2016 - Current
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Achieved monthly sales quotas ($135k+) and sold $1,750,000 annually.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Listened attentively to client feedback and worked with product development team to introduce new services.
Field Operations Clerk
Bi-Con Services Inc.
Easton, PA
02.2015 - 08.2015
- Supported high-impact projects to further improve and expand existing processes and procedures.
- Analyzed key metrics and business performance to drive data-supported decisions.
- Produced, assessed and distributed monthly project status reports to identify possible issues.
- Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Conducted site visits and records reviews to investigate violations of planning regulations and ordinances and notified proper authorities of findings.
- Checked and researched legislation and laws relevant to planning and applied knowledge to address concerns or enhance department operations.
Administrative Assistant
Phillipsburg Marble Company
Phillipsburg, NJ
03.2014 - 01.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Coordinated bookkeeping activities in QuickBooks and Lawson.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Office Manager/Auction Coordinator
Dennis Auction Service
Stewartsville, NJ
04.1996 - 03.2014
- Developed contracts outlining terms of consigner agreement and kept comprehensive files on each consignor's merchandise.
- Managed daily appointments and meetings with consignors to set auction terms, format and timelines.
- Met with appraisers to determine merchandise starting bid and final sale potential.
- Oversaw planning of exhibitions, auctions and related auction activities.
- Maintained current customer base and increased new interest through community outreach, networking and cold-calling.
- Worked with promotional department to detail advertising campaign for each auction.
- Provided potential buyers and sellers with comprehensive information on auction house, services, and policies and procedures.
- Coordinated packaging, shipping and transportation of sold merchandise.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Exceptional computer skills
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
Education
No Degree - Education
Kutztown University of Pennsylvania
Kutztown, PAAuctioneers License - Auctioneering
Worldwide College of Auctioneering
Mason City, IA11.2007
Skills
- Revenue Growth
- Performance Evaluations
- Acquisition and Retention Strategies
- Microsoft Office
- CRM Software
- Verbal and Written Communication
- Time Management
- Strategic Account Planning
Timeline
Account Manager
LiveAuctioneers
11.2016 - Current
Field Operations Clerk
Bi-Con Services Inc.
02.2015 - 08.2015
Administrative Assistant
Phillipsburg Marble Company
03.2014 - 01.2015
Office Manager/Auction Coordinator
Dennis Auction Service
04.1996 - 03.2014
No Degree - Education
Kutztown University of Pennsylvania
Auctioneers License - Auctioneering
Worldwide College of Auctioneering
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