Rebecca St James
San Leandro,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and dependable customer service professional. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Case Manager
Regional Center Of The East Bay
09.2008 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Substance Abuse Counselor
Family And Children Services
03.2005 - 09.2008
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Developed individual treatment goals based on history and diagnosis.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Barista
Peet's Coffee
04.2006 - 10.2006
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Arts - Social Science
Michigan State University
East Lansing, MIMaster of Arts - Education
St Mary's College
Moraga, CAMaster of Arts - Marriage And Family Therapy
JFK
CampbellSkills
- Problem-Solving
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Cross-Functional Collaboration
- Organization and Multitasking
Timeline
Case Manager
Regional Center Of The East Bay
09.2008 - Current
Barista
Peet's Coffee
04.2006 - 10.2006
Substance Abuse Counselor
Family And Children Services
03.2005 - 09.2008
Bachelor of Arts - Social Science
Michigan State University
Master of Arts - Education
St Mary's College
Master of Arts - Marriage And Family Therapy
JFK
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