Rebecca St James
San Leandro,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and dependable customer service professional. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Case Manager
Regional Center Of The East Bay
San Leandro, CA
09.2008 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Substance Abuse Counselor
Family And Children Services
San Jose, CA
03.2005 - 09.2008
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Developed individual treatment goals based on history and diagnosis.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Barista
Peet's Coffee
Mt View, CA
04.2006 - 10.2006
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Arts - Social Science
Michigan State University
East Lansing, MIMaster of Arts - Education
St Mary's College
Moraga, CAMaster of Arts - Marriage And Family Therapy
JFK
CampbellSkills
- Problem-Solving
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Cross-Functional Collaboration
- Organization and Multitasking
Timeline
Case Manager
Regional Center Of The East Bay
09.2008 - Current
Barista
Peet's Coffee
04.2006 - 10.2006
Substance Abuse Counselor
Family And Children Services
03.2005 - 09.2008
Bachelor of Arts - Social Science
Michigan State University
Master of Arts - Education
St Mary's College
Master of Arts - Marriage And Family Therapy
JFK