Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Stoltz

Springfield,MO

Summary

Motivated Shift Leader with a compassionate leadership style, dedicated to helping team members exceed objectives. Skilled trainer and problem-solver with front-line experience and a collaborative nature. Resourceful in balancing customer, company, and employee needs.

Overview

26
26
years of professional experience

Work History

Shift Leader/ Rock Star Grill Operator

Waffle House
Springfield, MO
09.2002 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Upheld company standards and compliance requirements for operations.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.

Unit Manager

Waffle House
Springfield, Missouri
05.1998 - 10.1999
  • Resolved complex customer service issues in a timely manner.
  • Maintained accurate records of employee attendance and leave requests.
  • Ensured that the unit was compliant with safety standards and protocols set by the organization.
  • Assisted with budgeting process by monitoring expenses related to personnel costs, materials and supplies.
  • Adhered to company-wide policies regarding confidentiality of information.
  • Actively participated in recruitment efforts by interviewing potential candidates.
  • Provided training sessions for newly hired personnel on relevant skills required for their roles.
  • Identified areas where additional resources were needed in order to meet organizational objectives.
  • Managed team of 15 employees and ensured their productivity.
  • Organized and scheduled staff meetings to discuss policies and procedures.
  • Monitored daily operations, ensuring compliance with applicable laws and regulations.
  • Provided guidance, coaching, and mentoring to staff members.
  • Conducted performance reviews for all unit personnel.
  • Developed effective strategies to improve employee morale, motivation, and engagement.

Education

Associate of Arts - Business Management/Accounting

OTC
Springfield, MO

Skills

  • Customer Service Management
  • Team Supervision
  • Interpersonal Relations
  • Shift checklists
  • Professional Appearance
  • Training Assistance
  • Cash Handling
  • Complaint resolution
  • Staff Supervision
  • Conflict Resolution

Timeline

Shift Leader/ Rock Star Grill Operator

Waffle House
09.2002 - Current

Unit Manager

Waffle House
05.1998 - 10.1999

Associate of Arts - Business Management/Accounting

OTC

Similar Profiles

CREATE PROFILE
Rebecca Stoltz