Microsoft Office
Rebecca Storrings
Beaver Falls,PA
Summary
Office Administrator with extensive experience at Forward Air and now HUB Group, specializing in billing management and process optimization. Skilled in building strong vendor relationships and improving team performance through effective communication. Achievements include enhanced operational efficiency and increased customer satisfaction through accurate delivery processes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Administrator
Forward Air Acquired by Hub Group
Leetsdale, PA
01.2025 - Current
- Daily billing and exception calculations submitted for weekly driver payout through the Final Mile Document Center and Easy Link.
- General Computer skills: Microsoft Office, Excel, Outlook, AS400 and BBY systems.
- Made post-calls and pre-calls for drivers, verifying customers to enhance job performance success.
- Implemented Change in process/procedures to improve productivity and SLA metrics.
- Able to prioritize, manage, and demonstrate attention to detail, see teams off the dock in the morning for load-out.
- Identified and handled customer escalations with vendor staff to ensure delivery accuracy.
- Route monitoring, printed routes, and check-in summaries.
- Experience with organization, and able to maintain positive vendor and driver relationships.
- Assigned driver routes in Bringg, handled, and escalated vendor issues with deliveries.
- Prior Experience as "Acting Supervisor" after the LM was no longer with company during Peak season.
- Assisted with Driver and Contractor concerns or issues. Held a stand-up meeting with BBY and HUB management present, along with their driver teams and contractors.
- Hub Group acquired Forward Air on 1-7-25; the company name was changed, and seniority was adjusted.
Document Review Specialist
JP Morgan Chase & Company
Westerville, OH
10.2011 - 10.2025
- Cross-trained in all court order and levy departments, ensuring seamless operations.
- Acted as manager's backup, maintaining workflow continuity during meetings and absences.
- Trained staff on levy processing, enhancing team efficiency and compliance.
- Conducted quality assurance on workflows, ensuring accuracy.
- Notarized bank documents for lien communications, safeguarding legal compliance.
- Conducted thorough document reviews, ensuring compliance with legal standards.
- Maintained a database of reviewed documents and archived records accordingly.
- Worked closely with lawyers and paralegals during complex litigation cases requiring extensive documentation analysis.
- Conducted research into applicable laws, regulations, and standards relating to document reviews.
- Liaised with external parties such as vendors, suppliers, or government agencies regarding documentation matters.
- Identified areas for improvement within the current system of document reviews.
- Assisted in developing internal processes and policies related to document review.
- Tracked progress against deadlines set by clients or management.
- Assisted end users with resolving electronic content access issues while maintaining security standards.
Maintenance Help Desk Support, Forward Air
Foward Air
Groveport, OH
07.2023 - 08.2023
- Performed daily billing and invoicing using AS-400 to ensure accuracy for truck and trailer maintenance services for vendors and contractors.
- Collaborated with co-workers using Microsoft Teams and Webex to verify billing and compliance according to company service agreements.
- Executed additional tasks as assigned, contributing to overall team workflow efficiency.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Communicated outstanding issues via Teams, enhancing workflow and task completion.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Dispatched vendors to company HUB locations for servicing of CAB, trailer, and tire maintenance.
Office Administrator I
Forward Air
Coraopolis, PA
09.2022 - 07.2023
- Coordinated logistics for Costco deliveries, ensuring timely and efficient operations.
- Monitored routes using Descartes and resolved routing issues to enhance the customer and team delivery experience.
- Collected and analyzed customer feedback to enhance team service quality and performance.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Developed strong relationships with clients through excellent customer service skills.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Organized and maintained filing systems, including electronic databases and records.
- Processed invoices on a timely basis according to established procedures.
- Coordinated and managed daily administrative operations of the office.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Closing Coordinator
Inspire Closing Services/Mortgage Connect
Moon Township, PA
01.2020 - 04.2022
- Ensured that all parties had signed off on necessary documents prior to closings.
- Managed customer expectations through frequent communication regarding their loan status throughout the process.
- Conducted pre-closing meetings with buyers, sellers, attorneys, and real estate agents.
- Developed relationships with title companies in order to facilitate a smooth transaction process.
- Updated management on changes or delays in the mortgage process as needed.
- Provided customer service to clients regarding their loan status and any questions they may have had.
- Created detailed reports outlining progress made on each loan file.
- Prepared loan packages for closing, ensuring all documents were accurate and complete.
- Coordinated with lenders to ensure timely closing of loans.
- Analyzed data submitted by customers during the application process to ensure accuracy before proceeding with closings.
- Prepared final settlement statements for buyers, sellers, and lenders.
- Answered inquiries from other departments related to document preparation or customer service issues.
- Monitored loan status throughout the entire process.
- Reviewed and maintained closing documents for accuracy and completeness.
Safety Generalist
Excel Staffing Services Assignment: Forward Air
Reynoldsburg, OH
02.2018 - 06.2018
- Managed and scanned driver files in Ten Street, enhancing data accuracy and compliance.
- Scheduled DOT physicals and drug tests, ensuring timely driver readiness.
- Assisted and led weekly orientation sessions, fostering safety compliance and awareness.
- Trained new staff on office tasks and safety protocols, improving team efficiency.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Maintained accurate records of customer interactions and transactions in the database systems to ensure compliance.
- Assisted management, co-workers, and other departments with extra tasks and projects.
- Mentored new staff on office procedures and safety protocols, boosting team efficiency, and reinforcing a safety-first mindset.
On-Site Supervisor
Minute Men Staffing/FED EX Supply Chain
Groveport/Grove City, OH
06.2017 - 02.2018
- Managed employee attendance records, ensuring accuracy and compliance.
- Facilitated communication between the staffing agency and Supply Chain Management.
- Conducted safety training and drug testing, enhancing workplace safety.
- Coordinated facility tours and onboarding for new hires.
- Approved ADP time clock employee entries daily to ensure that weekly pay is accurate.
- Trained temporary employees on the ADP clock system and provided an overview of their department work assignments.
- Managed employee performance and weekly meetings with Supply Chain Management to discuss operational objectives and temp needs.
- Provided guidance to staff members regarding job duties and expectations.
- Performed administrative tasks such as scheduling appointments or managing correspondence.
- Monitored employee performance, providing feedback as needed to improve overall productivity.
- Identified potential risks associated with operations and implemented corrective measures.
- Resolved conflicts between personnel and customers in an efficient manner.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
ATM Operations Analyst
JP Morgan Chase & Company
Westerville, Ohio
02.2010 - 10.2011
- Managed relationships with external vendors providing essential services or supplies.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Maintained detailed records of call center performance and provided reports to management.
- Performed root cause analysis on escalated issues to determine underlying causes.
- Evaluated customer interactions for compliance with company standards and regulations.
- Reviewed recordings of customer interactions for accuracy and completeness.
- Investigated potential fraud cases by analyzing call data and identifying discrepancies.
- Collaborated with other departments to ensure a seamless customer experience.
- Identified trends in customer complaints and worked with agents to develop solutions.
- Participated in weekly meetings with the leadership team to discuss quality assurance initiatives.
- Worked in a call center answering calls from different branches of business concerning ATM operations and discrepancies.
- Dispatched vendors to handle hardware or cash flow ATM issues.
Education
Associates of Applied Business Degree - Paralegal Studies
Miami Jacobs Career College
Columbus, OH08-2011
Some College (No Degree) - General Studies
Ricks College
Rexburg, ID06-1994
High School Diploma - College Preparatory
Groveport Madison High School
Groveport, OH06-1993
Skills
- Billing management
- Microsoft Excel
- Document review
- Vendor relations
- Process improvement
- Route optimization
- Data entry
- Customer service
- Problem solving
- Attention to detail
- Office administration
- Report preparation
- Database entry
- Leadership and supervision
- Customer engagement
- Telephone reception
- Document scanning
- Employee training
- Team leadership
- Performance monitoring
- Communication skills
- Conflict resolution
- Time management
- Decision-making
- Project management
- Policy development
- Training and mentoring
- Documentation and reporting
- Coaching and mentoring
- Staff development
- Employee motivation
- Public speaking
- Staff management
- Relationship building
- Goal orientation
- Business administration
- Project planning
- Task delegation
- Quality control
- Analytical thinking
- Team collaboration
- Customer relationship management
- Business reporting
Affiliations
- Experience with Microsoft Applications, Teams, Outlook,
- Supervisory and Management Experience in logistics field.
- Experienced Dispatcher, Office Administrator and Health Care Professional.
Accomplishments
- Inspire Closing Services/Mortgage Connect-Post Closing Team Leader Training 2021-2022
- JP Morgan Chase: COAL Subject Matter Expert 2012-2015
- JP Morgan Chase: Top Performer Awards 2011, 2012 and 2013
Certification
- State of Ohio Notary Commission 06-2012-10-2015
- State of Ohio State Tested Nurse Aide Certification 2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekWork-life balanceCompany CultureQuote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Software
Teams
Outlook
Easy Link
BBY systems FMS & Bringg
Power BI and 5 star survey website
Languages
English
Native language
French
Beginner
A1
Spanish
Beginner
A1
Interests
Spending time with my cats, watching sports on TV, watching movies at home and making sure I get enough sleep for the next work day
Timeline
Office Administrator
Forward Air Acquired by Hub Group
01.2025 - Current
Maintenance Help Desk Support, Forward Air
Foward Air
07.2023 - 08.2023
Office Administrator I
Forward Air
09.2022 - 07.2023
Closing Coordinator
Inspire Closing Services/Mortgage Connect
01.2020 - 04.2022
Safety Generalist
Excel Staffing Services Assignment: Forward Air
02.2018 - 06.2018
On-Site Supervisor
Minute Men Staffing/FED EX Supply Chain
06.2017 - 02.2018
Document Review Specialist
JP Morgan Chase & Company
10.2011 - 10.2025
ATM Operations Analyst
JP Morgan Chase & Company
02.2010 - 10.2011
Associates of Applied Business Degree - Paralegal Studies
Miami Jacobs Career College
Some College (No Degree) - General Studies
Ricks College
High School Diploma - College Preparatory
Groveport Madison High School
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