Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Stricklin

urbandale

Summary

Reliable, caring, certified nursing assistant with 6+ years of experience caring for elderly and vulnerable adults. Excellent client care; work well with bedridden, physically challenged, and memory-impaired residents. Friendly and compassionate, with excellent interpersonal communication skills. Flexible: available days, evenings, weekends, and holidays. Discreet and confidential in all dealings with patients and staff.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Nextaff Staffing Agency
West Des Moines
02.2020 - 01.2024
  • Assisted residents with daily living activities and personal hygiene needs.
  • Documented patient care information accurately in electronic health records system.
  • Provided emotional support and companionship to residents during daily interactions.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Certified Nursing Assistant

Kenny Brooke Village
Grimes
08.2018 - 02.2019
  • Assisted residents with daily living activities and personal hygiene needs.
  • Provided emotional support and companionship to residents during daily interactions.
  • Documented patient care information accurately in electronic health records system.
  • Supported mobility by assisting residents with walking, transferring, and positioning safely.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Maintained cleanliness and organization of resident living areas and common spaces.

Lead Telemarketer

D.C. Associates
West Des Moines
08.2011 - 10.2018
  • Trained new staff on effective communication and sales techniques.
  • Developed call scripts to enhance customer interaction and satisfaction.
  • Mentored junior staff on best practices for lead generation and follow-up.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Evaluated employee performance regularly through one-on-one meetings as well as role plays to improve their ability to meet individual goals.
  • Analyzed weekly sales reports to identify trends, successes, opportunities for improvement, and areas needing additional resources or support.
  • Resolved escalated customer inquiries promptly by utilizing problem solving skills and working closely with internal stakeholders.
  • Maintained and recorded customer information in database.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Monitored all incoming calls from customers to ensure they were handled efficiently by providing relevant information or resolving issues in a timely manner.

Telemarketer

Aqua Care U.S.A.
Grimes
08.2006 - 08.2011
  • Scheduled follow-up calls to nurture relationships with prospective clients.
  • Conducted outbound calls to promote Aqua Care U.S.A. products and services.
  • Documented customer feedback to assist in improving service delivery and product quality.
  • Assisted in training new telemarketers on effective communication strategies and procedures.
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Developed relationships with customers to increase sales opportunities.
  • Handled inbound telephone calls from interested customers.
  • Initiated outbound calls to prospective clients using scripts.
  • Maintained and recorded customer information in database.
  • Maintained up-to-date knowledge of company products and services.
  • Greeted customers in a friendly, professional manner on the phone.
  • Resolved customer complaints promptly and professionally while documenting details in CRM system.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Attended training sessions on a regular basis to stay updated on changes in industry regulations.
  • Contributed to the achievement of monthly sales goals by providing detailed data analysis.

Education

Advanced Nurse Aide - Heathcare

Des Moines Area Community College
Des Moines, IA
11-2018

Certified Nursing assistant - Healthcare

Des Moines Area Community College
Ankeny, IA
09-2018

GED -

Des Moines Area Community College
Des Moines, IA
08-2006

Skills

  • Patient-centered support
  • Basic life support
  • Adaptable nature
  • Compassionate caregiver
  • Quick problem solver
  • Family support and assistance
  • Vital sign recording
  • Alzheimer's and dementia care
  • Conducting intakes
  • Calm and level-headed under duress
  • Helping with medication
  • Performing patient intakes
  • Patient monitoring
  • Daily living assistance
  • Time management

Certification

  • Certified Nurse Aide.
  • Advanced Nurse Aide.
  • American Heart Association Healthcare Provider Basic Life Support (BLS)
  • External Mandatory Reporter
  • National Career readiness Certificate (Silver)

Timeline

Certified Nursing Assistant

Nextaff Staffing Agency
02.2020 - 01.2024

Certified Nursing Assistant

Kenny Brooke Village
08.2018 - 02.2019

Lead Telemarketer

D.C. Associates
08.2011 - 10.2018

Telemarketer

Aqua Care U.S.A.
08.2006 - 08.2011

Advanced Nurse Aide - Heathcare

Des Moines Area Community College

Certified Nursing assistant - Healthcare

Des Moines Area Community College

GED -

Des Moines Area Community College

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