Rebecca Strong

Member of the Voice of the Employee

Thoroughly reviews accounts for card, external account, and zelle increases

Assists members with atm and mobile deposits

Guides members through online banking

Takes escalated calls

Troubleshoots Digital Banking errors

Mentors in Cards and Digital Banking

Reports suspicious account activity to Loss Prevention

Troubleshoots card issues

File disputes for atm withdrawal/deposits and purchases

Assist members with fraudulent transactions and fraudsters

Communicate with the Atm Adjustment Department

Help member with deposit options

Research customer related account inquiries

Collaborate with departments and branches to satisfy member needs

Review check images for deposit errors, file corrections as needed

Work with Fraud Prevention regarding compromised customer information and scams

Troubleshoot card and digital banking issues

Educated member on financial products and services

Complete check/cash deposits and withdrawals

Reviewed checks for proper endorsement, altered activity, and possible scams.

Filed Currency Transaction Reports (CTR) on deposits exceeding $10,000.00

Place holds on deposits, inform member of when funds would become available

Open personal and business accounts

Trained new employees on bank policies and procedure