Rebecca Sublette
Overland Park,Kansas
Summary
Customer service, retention, and insurance products professional. Analyzing policy documentation and interacting with parties to resolve routine and complex issues. Maintains a proactive approach to identifying and resolving issues, while simultaneously promoting new products.
Overview
6
6
years of professional experience
Work History
Senior Support Senior Advocate
MedicareSchool.com
Overland Park, KS
08.2022 - 12.2023
- Provided beneficiaries with information about plan benefits and eligibility determinations.
- Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Assisted customers in understanding their rights under applicable laws.
- Resolved customer complaints and concerns in a timely manner.
- Prevented key account losses by researching discrepancies and correcting problems.
- Collaborated with various departments within the organization to resolve customer issues quickly and efficiently.
- Followed up with customers via telephone or email to ensure that their needs were met.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Business Development Representative
Legalfit
Overland Park, KS
12.2021 - Current
- Analyzes and identity’s improvement areas to determine product fit.
- Speaks with prospective customer(s) in order gauge and confirm interest.
- Coordinates and schedules initial demonstration time between prospective customer(s) and the sales department.
- Utilizes multiple electronic systems, programs, and automated technologies.
Customer Care Agent
SelectQuote Senior
Overland Park, KS
09.2017 - 12.2019
- Handled high call volume and provided quality and customer-focused service.
- De-escalated customer concerns and answered questions demonstrating problem-solving and conflict resolution abilities.
- Utilized and interpreted insurance policy documents to identify and inform the customer of resolution options.
- Promoted other business lines to meet customer needs to help the company grow and retain customers.
- Consistently exceeded company productivity standards.
- Utilized multiple computer systems and automated programs to complete daily tasks.
Enrollment Specialist
SelectQuote Senior
Overland Park, Kansas
09.2017 - 12.2019
- Held multiple carrier appointments and insurance licenses.
- Verified and conducted needs analysis, eligibility, and customer details before enrollment
- Reviewed and explained benefit plan selection according to plan policy documents.
- Provided enrollment services for Medicare Advantage and prescription drug plans in a high-volume environment.
- Verified and conducted needs analysis, eligibility, and customer details before enrollment.
- Utilized a variety of programs and technologies.
Education
High School Diploma -
Leavenworth Sr High School
Leavenworth, KS01-2009
Graduated - Medical Assisting
Concorde Career College
Kansas City, MOSkills
- Problem Resolution
- Relationship Building
- Customer Retention Strategies
- Understanding Customer Needs
- Complex Product Knowledge
- Responding to Difficult Customers
Timeline
Senior Support Senior Advocate
MedicareSchool.com
08.2022 - 12.2023
Business Development Representative
Legalfit
12.2021 - Current
Customer Care Agent
SelectQuote Senior
09.2017 - 12.2019
Enrollment Specialist
SelectQuote Senior
09.2017 - 12.2019
High School Diploma -
Leavenworth Sr High School
Graduated - Medical Assisting
Concorde Career College
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