Rebecca Swearingen
Portland
Summary
Detail-oriented with extensive medical services background and strong work ethic.
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.
Overview
21
21
years of professional experience
Work History
Patient Access Representative - Admitting
PeaceHealth Southwest Medical Center
08.2024 - Current
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Verified patient insurance eligibility and entered patient information into system.
- Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
- Managed multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.
- Obtained payments from patients and scanned identification and insurance cards.
- Entered XRAY and EKG orders into EPIC
- Cross trained in multiple areas of the hospital and Admitting Department which includes the Emergency Department, VHI (Imaging), FBC (Birth Center), KBC (Breast Center), Diagnostic appointment check in, walk in labs and EKG, Surgical check in, and Inpatient Medical floors.
Patient Access Representative - Admitting
PeaceHealth Sacred Heart Medical Center at Riverbend
06.2023 - 08.2024
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Verified insurance benefits, processed payments, and issued receipts.
- Obtained signatures for financial responsibility and treatment procedures from patients and guardians.
- Upheld HIPAA regulations and standards for protecting patient information.
- Provided compassionate support to families during difficult situations, enhancing overall patient experience.
- Flexible in my work schedule by cross training and floating to 4 different locations at any given day and time as needed which included OHVI, Riverbend Hospital, Surgical Short Stay Unit, and Inpatient Behavioral Health.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Data Coordinator - Behavioral Health
PeaceHealth Medical Group
06.2007 - 10.2017
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Assisted with case management.
- Uploaded evidence into case management system each day.
- Attended regularly scheduled case management and staff meetings.
- Monitored case management system and handled customer phone calls.
- Verified insurance coverage and obtained pre-authorizations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
CNA & Ward Clerk - Inpatient Behavioral Health
PeaceHealth Sacred Heart Medical Center
06.2004 - 06.2006
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Treated clients and families with respect and dignity.
- Answered multi-line phone systems to manage incoming and outgoing calls.
- Organized paperwork for doctors, nurses and patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed incoming calls and directed to appropriate department.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
Education
Medical Terminology/Medical Billing And Coding
Lane Community College
Eugene, OR04.2023
Accounting And Business Management
Ozark Technical Community College
Springfield, MO01-2003
Skills
- Insurance Company Knowledge
- Patient Confidentiality and Data Security
- Medical Terminology Knowledge
- Calm and Effective Under Pressure
- Administrative and Office Support
- Efficient Data Entry
- Excellent Customer Service Skills
- Time Management
- Information Processing
- Problem-Solving
Timeline
Patient Access Representative - Admitting
PeaceHealth Southwest Medical Center
08.2024 - Current
Patient Access Representative - Admitting
PeaceHealth Sacred Heart Medical Center at Riverbend
06.2023 - 08.2024
Data Coordinator - Behavioral Health
PeaceHealth Medical Group
06.2007 - 10.2017
CNA & Ward Clerk - Inpatient Behavioral Health
PeaceHealth Sacred Heart Medical Center
06.2004 - 06.2006
Medical Terminology/Medical Billing And Coding
Lane Community College
Accounting And Business Management
Ozark Technical Community College
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