Rebecca Sypherd
Philadelphia,PA
Summary
Dedicated purchasing professional specializing in logistics coordination, vendor relations and inventory management with a strong customer service background. Organized and proactive with remarkable project management, communication and planning abilities.
Overview
8
8
years of professional experience
Work History
Purchasing Manager
Quaker City Chemicals
07.2023 - Current
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships, and negotiated prices.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
Customer Service Representative
Quaker City Chemicals
04.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software, CRM and Chempax, to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Assistant Store Manager
Famous Footwear
09.2020 - 04.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
- Implemented loss prevention strategies to minimize store shrinkage.
Third Key Holder
Claire's Boutique
09.2019 - 09.2020
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Streamlined opening and closing procedures as integral member of store staff.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Implemented loss prevention strategies to minimize store shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Associate
Wawa
11.2017 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased revenue by cross-selling and upselling products and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Head Cashier
Modell's Sporting Goods
07.2015 - 12.2017
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Educated employees on register use, merchandising, and customer service.
Education
Science Education
East Stroudsburg University
East Stroudsburg, PAHigh School Diploma -
Franklin Towne Charter High School
Philadelphia, PA06.2016
Skills
- Logistics Coordination
- Business Administration
- Account Management
- Pricing Structures
- Document Preparation
- Vendor Sourcing
- Purchase Order Monitoring
- Product Availability
- Profit and Loss Understanding
- Supplier Performance Management
- Data Analysis Understanding
- Inventory Control Processes
Timeline
Purchasing Manager
Quaker City Chemicals
07.2023 - Current
Customer Service Representative
Quaker City Chemicals
04.2022 - 06.2023
Assistant Store Manager
Famous Footwear
09.2020 - 04.2022
Third Key Holder
Claire's Boutique
09.2019 - 09.2020
Customer Service Associate
Wawa
11.2017 - 01.2018
Head Cashier
Modell's Sporting Goods
07.2015 - 12.2017
Science Education
East Stroudsburg University
High School Diploma -
Franklin Towne Charter High School
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