Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Tabaja

Customer Service Specialist
Cincinnati,OH

Summary

Driven Retail Manager with more than [Number] years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Retail Manager /Instructor

Cincinnati Cake And Candy Supply
Cincinnati, OH
10.2015 - Current
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Answered questions about store policies and addressed customer concerns.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Analyzed sales data, and profit and loss statements to compose store budget that cut costs by 15%
  • Designed courses for students with a wide range of learning requirements, based on an initial needs analysis
  • During post-course feedback, 98% of student reported that they gained a more in-depth understanding of the source material

Customer Service Specialist

Cincinnati Bell /Startek
Cincinnati, United States
02.2013 - 02.2015
  • Establish new accounts using a consultative sales approach.
  • Exceeded daily, weekly, and monthly sales goals.
  • Utilize a consultative sales strategy to close sales and exceed monthly sales quotas in wireline, Fioptics and wireless categories.
  • Handle customer concerns quickly and efficiently in order to increase customer satisfaction and decrease churn
  • Represented Cincinnati Bell's brand equity with a high level of quality service that exceeds our customer's expectations
  • Excelled in needs assessment and consultative selling.
  • Demonstrated superior team skills that lead and support other team members in our mission to serve the customer and operate a highly professional store operation
  • Trained new hires.

Education

Associate of Applied Science - Nutrition Sciences

Cincinnati State Technical And Community College
Cincinnati, OH
05.2016

Skills

  • Originality and Creativity
  • Finance and Accounting Oversight
  • Sales Tracking
  • Records Organization and Management
  • Problem Anticipation and Resolution
  • Management Training
  • P&L Responsibility
  • Department Oversight
  • Financial Data Analyzation
  • Special Promotions Planning
  • Building Customized Solutions
  • Word Processing

Timeline

Retail Manager /Instructor

Cincinnati Cake And Candy Supply
10.2015 - Current

Customer Service Specialist

Cincinnati Bell /Startek
02.2013 - 02.2015

Associate of Applied Science - Nutrition Sciences

Cincinnati State Technical And Community College

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Rebecca TabajaCustomer Service Specialist