Rebecca Tamer
Staten Island,NY
Summary
Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Experience Manager
South Key Premium Vacation Rentals
Savannah, Georgia/ Remote
04.2025 - Current
- Manage guest communications as the primary liaison between guests and the South Key Team.
- Provided guests with detailed information about historic Savannah properties, local attractions, and neighborhood highlights.
- Handled guest inquiries, requests, and complaints and communicate issues to cross-functional teams.
- Established record-keeping systems and workflows for maintenance, housekeeping, and daily operations.
- Processed guest payments, including verifying credit card details, issuing invoices, refunds, and managing additional fees.
- Addressed and resolved billing inquiries and discrepancies, ensuring accurate charge application.
- Developed and implemented Standard Operating Procedures (SOPs) to streamline operations.
- Designed and managed a guest gift program by curating, purchasing, and delivering celebration gifts.
- Oversaw administrative tasks, including ordering office supplies, maintaining records, updating internal systems, and supporting marketing initiatives.
Guest Services Representative
The Mills House-Curio by Hilton Property
Charleston, SC
10.2024 - 04.2025
- Greeted and welcomed guests upon arrival with professionalism and warmth.
- Assisted guests with check-in and check-out procedures efficiently.
- Provided information about Mills House Hotel, services, amenities, and local attractions.
- Handled guest inquiries, requests, and complaints courteously and effectively.
- Ensured prompt fulfillment of all guest requests, including housekeeping and maintenance needs.
- Acted as guest concierge by suggesting and booking restaurants, tours, and attractions.
- Processed guest payments accurately, verifying credit card details and managing cash transactions.
- Maintained accurate records while following up on guest requests and issues.
Pre-Arrivals Manager
Auberge Resorts Collection-The Dunlin
John's Island, SC
06.2024 - 10.2024
- Supervised and trained itinerary design staff to ensure high standards of service.
- Schedule shifts and manage the daily operations of the Itinerary Design team.
- Provided guidance and support to team members, addressing any issues or concerns.
- Handled complex or high-profile guest requests, ensuring satisfaction, and addressing any issues that arise.
- Maintained an extensive knowledge of local attractions, dining, and entertainment options to offer informed suggestions.
- Developed and implemented procedures to enhance guest satisfaction and streamline processes.
- Monitored and evaluated the quality of service provided, making improvements as necessary.
- Worked closely with other departments to ensure seamless service delivery, and address any guest concerns.
- Communicated effectively with guests, colleagues, and external partners.
- Built and maintained relationships with local businesses and service providers to benefit guests.
- Handled reservations, bookings, and arrangements for guests, including dining, transportation, and entertainment.
- Prepared and manage reports on concierge activities and guest feedback.
- Maintained accurate records, and follow up on guest requests and issues.
General Manager
Hotel Cleo
Knoxville, TN
01.2024 - 06.2024
- Successfully led opening of luxury 16-room boutique hotel.
- Recruited, interviewed, and trained new hires across all positions.
- Established local and national vendor contacts for repeat bookings.
- Conducted daily reporting on ADR, revenue management, and budgeting.
- Sold nightly and weekly room blocks through calls and walk-ins with Sales Manager.
- Developed SOPs for daily operations, opening/closing tasks, and emergencies.
- Utilized platforms like Booking.com and Expedia for room sales and guest communication.
- Collaborated with in-house restaurant to coordinate orders and special events.
Assistant Manager
Stay Bar Harbor
Bar Harbor, Maine
04.2023 - 11.2023
- Assist with management duties at Bass Cottage/Ullikana Inn.
- Lead new hires in training, orientation and InnRoad management.
- Daily duties at the inn-such as check ins/outs, manage housekeeping, serving of breakfast and tea time and preparing the evening staff.
- Sell nightly and weekly blocks via phone calls, walk ins and connections.
- Established operational standards such as daily procedures, opening/closing tasks and emergency procedures for Bass Cottage/Ullikana Inn.
- Utilize platforms such as Booking.com, Expedia, InnRoad for room sales and communication with guests.
- Provides information on the inn, activities, restaurants, hikes, nightlife etc. for guests.
- Accommodates milestone moments or guests-birthdays, anniversaries, and special events for guests.
- Reserves tickets, dinner reservations, Acadia National Park passes etc.
- Provide aid as room attendant or laundry attendant as needed.
Regional Tour Consultant
Education First
Remote in Knoxville
07.2022 - 02.2023
- Executed high-volume outreach via calls, emails, and texts to engage interested teachers.
- Developed recruitment materials and coached teachers for effective recruitment meetings.
- Led recruitment calls to enroll students in educational travel tours.
- Cultivated relationships with teachers and administrators across New York and New Jersey.
- Established travel programs for new schools and educators.
- Leveraged platforms like Phoenix, TripBuilder, and PowerBI for data collection.
- Collaborated with sales trainers to enhance sales tactics and skills.
- Supported team efforts by assisting fellow team coordinators in achieving objectives.
Outbound Account Manager
Wavely
Knoxville, TN
01.2022 - 05.2022
- Drove B2B sales for Knoxville and national accounts of Wavely platform.
- Conducted demo calls via Zoom and in-person to showcase Wavely capabilities.
- Cultivated relationships with Knoxville Chamber, local media outlets, and employers.
- Developed comprehensive sales cycle from prospecting to onboarding in Knoxville market.
- Created and utilized Google Sheet as interim CRM prior to system implementation.
- Initiated cold call sales campaign to expand client base.
- Collaborated with Talent Acquisition and creative teams to design digital ads across platforms.
- Achieved recognition as top salesperson in 2022 and throughout Wavely history.
Culture Champion
Graduate Hotels
Knoxville, TN
09.2019 - 06.2021
- Coordinated recruiting efforts by enhancing community and university talent awareness.
- Processed applications and conducted pre-employment screening using HRIS and ATS systems.
- Facilitated new hire orientation, onboarding, and training programs for seamless integration.
- Maintained accurate employment records in HRIS, including electronic document management.
- Addressed basic inquiries and escalated employee relations issues to regional leadership.
- Brought culture concerns to appropriate parties for timely resolution.
- Managed recognition programs by organizing awards, reminders, and celebratory announcements.
- Supported company engagement initiatives such as Extra Credit and Quarterly Service Awards.
Marketing Administrator/Sales Concierge
Technology Marketing Toolkit Inc.
Franklin, TN
07.2017 - 07.2018
- Focused on the production, editing, and publication of numerous projects for digital, print, and mail marketing campaigns.
- Recurring projects include the production of monthly newsletters: Marketing Strategy Brief and Technology Marketing Minute.
- Helped plan and execute large-scale events for clients, and external events for prospecting and recruiting new clients.
- Project management, traffic control.
- Logistics controller for trade shows, attended trade shows, and sold memberships and sponsorships.
- Production scheduler for email broadcasts, social media posts, and printed campaigns.
- Internal and external event planning and execution.
- Support for Sales Team and Strategic Alliances Team.
- Coordinated marketing campaigns across multiple channels to enhance brand visibility.
- Assisted in developing content for newsletters, blogs, and promotional materials.
- Supported the planning and execution of virtual and in-person events for promotion.
- Collaborated with design teams to create visually appealing marketing assets.
- Analyzed website traffic and user engagement metrics to optimize content strategy.
- Tracked project timelines and ensured adherence to deadlines for campaign launches.
- Developed and implemented promotional campaigns to increase customer engagement.
- Developed relationships with external vendors who provided support services such as printing or advertising.
- Assisted with the development of marketing materials such as brochures, flyers, catalogs.
- Generated reports on sales figures, market share analysis, ROI calculations.
- Organized meetings with clients and partners to discuss marketing plans and objectives.
- Reviewed existing campaigns for effectiveness and devised ways to improve them.
- Provided administrative support when needed including scheduling appointments or organizing documents.
Regional Development Representative I
ALSAC/St. Jude Children's Research Hospital
Nashville, TN
06.2015 - 06.2017
- Planned and executed multiple fundraising events, including St. Jude Walk/Run and St. Jude Rock n' Roll Marathon.
- Developed fundraising strategies and initiatives in Tri-Cities area to enhance community support.
- Cultivated relationships with media partners, patient families, donors, and external sponsors.
- Recruited sponsors, volunteers, committee members, and participants to drive event success.
- Sold sponsorship opportunities and packages to increase funding from external companies.
- Collaborated with local media outlets to advertise and promote events effectively.
- Created detailed expense reports for previous fiscal year to track financial performance.
Education
Mass Communications - Public Relations
East Tennessee State University
Johnson City, TN05.2015
Skills
- Property management systems
- Microsoft and Google suites
- Design skills with Canva
- Customer relationship management
- Guest relations expertise
- Sales and upselling strategies
- Brand representation and building
- Administrative support
- Human resources
- Hiring and training
Certification
- RYT-200 Hours, Registered Yoga Teacher
- YogaSix Certification
- First Aid/CPR
Publications
- BLANK Magazine, Contributing Writer
- New2Knox, Freelancer
Awards
Charlene Stansbury Award, Excellence in Public Relations
Accomplishments
- Increased revenue by 50,000 for Hotel Cleo
- First outside sales person to obtain several high end accounts- such as Dollywood Theme Park for Wavely
- Hit targeted goal for St. Jude Walk/Run to End Childhood Cancer- September 2016
References
References available upon request.
Timeline
Guest Experience Manager
South Key Premium Vacation Rentals
04.2025 - Current
Guest Services Representative
The Mills House-Curio by Hilton Property
10.2024 - 04.2025
Pre-Arrivals Manager
Auberge Resorts Collection-The Dunlin
06.2024 - 10.2024
General Manager
Hotel Cleo
01.2024 - 06.2024
Assistant Manager
Stay Bar Harbor
04.2023 - 11.2023
Regional Tour Consultant
Education First
07.2022 - 02.2023
Outbound Account Manager
Wavely
01.2022 - 05.2022
Culture Champion
Graduate Hotels
09.2019 - 06.2021
Marketing Administrator/Sales Concierge
Technology Marketing Toolkit Inc.
07.2017 - 07.2018
Regional Development Representative I
ALSAC/St. Jude Children's Research Hospital
06.2015 - 06.2017
Mass Communications - Public Relations
East Tennessee State University
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