Rebecca Tapia
Hacienda Heights,CA
Summary
Proven to excel in fast-paced environments, I leveraged my fast typing speed and organizational abilities at the Department of Public Social Services to enhance document processing efficiency and streamline client data management. Certified in typing, my skills contributed to a significant improvement in operational productivity and customer satisfaction. Motivated to maintain customer satisfaction and contribute to company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Intermediate Typist Clerk
Department Of Public Social Services
11.2022 - Current
- Maintains clerical controls where work is divided among personnel performing separate parts of an entire operation.
- Answers correspondence requiring the selection of data necessary in formulating the reply, referring unusual cases to a superior for approval.
- Provided excellent customer service through prompt responses to inquiries from clients or team members regarding typed materials or project status updates.
- Leveraged strong organizational skills to maintain an orderly workspace, facilitating easy access to essential resources throughout the day.
- Expedited document preparation by streamlining formatting processes using templates and macros.
- Streamlined office operations with effective organization and management of files and records.
- Managed multiple assignments simultaneously, resulting in successful completion of all deliverables without compromising quality or timeliness.
- Supported administrative staff with accurate data entry for important documents and reports.
Eligibility Worker I
Department Of Public Social Services
04.2023 - 08.2023
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Personal Shopper
Sam's Club
10.2021 - 10.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Customer Service Representative
Car Max
09.2006 - 10.2008
- Answered customer telephone calls promptly and in appropriate manner.
- Answered and directed calls using multi-line switchboard.
- Maintained customer happiness with forward-thinking strategies focused on
addressing customer needs and resolving concerns. - Responded to customer requests for products, services and company information.
- Described price of vehicles to customers, thoroughly explaining details and care of
merchandise. - Organized envelopes, postage and mail correspondence for staff and management,
maintaining postage meter and coordinating with delivery and courier services. - Provided clerical support to 50 company employees by copying, faxing and filing
documents. - Managed office inventory by restocking supplies and placing purchase orders to
maintain adequate stock levels. - Managed customer relations and customer service through daily communication and
interaction.
Phlebotomist
Methodist Hospital
03.2004 - 09.2006
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly
needles, and straight needles - Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
- Maintained exam rooms by ordering supplies, transporting specimens, washing and
packing instruments and changing solutions - Logged patient information and recorded results into system using Hospital Computer
and in house software - Accurately labeled vacutainer tubes with patient name, date and time of collection
- Assisted with office procedures by monitoring patient flow, performing telephone
screening and maintaining sample drug lists - Spoke with patient to gather information for lab records, reduce fear or anxiety and
optimize cooperation - Followed physician orders when administering therapeutic phlebotomy
- Stocked phlebotomy cart or carrier with appropriate supplies
Education
Medical Assisting - Phlebotomy
Bryman College
El Monte, CA03.2004
High School Diploma -
Baldwin Park High School
Baldwin Park, CA06.1998
Skills
- Fast Typing Speed
- Accurate data entry
- Organizational abilities
- Document Formatting
- Scheduling appointments
- Basic accounting
- Certified by the County of Los Angeles Department of Human Resources to be able to type 49 words per min with Typing Test Certification
Certification
- Certified Typing Test with a score of 49 words per min, County of Los Angeles Department of Human Resource - March 2021
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Worker I
Department Of Public Social Services
04.2023 - 08.2023
Intermediate Typist Clerk
Department Of Public Social Services
11.2022 - Current
Personal Shopper
Sam's Club
10.2021 - 10.2022
Customer Service Representative
Car Max
09.2006 - 10.2008
Phlebotomist
Methodist Hospital
03.2004 - 09.2006
Medical Assisting - Phlebotomy
Bryman College
High School Diploma -
Baldwin Park High School
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