Rebecca Teague
Hanson,MA
Summary
Corporate Professional offering a comprehensive background in information management during a 6 year career in the US Air National Guard, data analysis and Executive support experience. Excellent research, project support and organizational abilities.
Overview
19
19
years of professional experience
Work History
Operations Contact Center Manager
Arbella Insurance
Quincy, MA
02.2016 - 06.2019
- Established effective communication channels within organization.
- Streamlined workflow processes to reduce costs and increase efficiency.
- Compiled Executive dashboards for the department.
- Created and Implemented Department Business Plans driven by improving the customer and employee experience.
- Managed budgets, financial forecasting, and analysis.
Team Manager
Arbella Insurance
Quincy, MA
12.2016 - 02.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Led organizational change initiatives as needed or directed by leadership.
- Reviewed completed work to verify consistency, quality and conformance.
- Analyzed business performance data and forecasted business results for upper management.
Store Manager
Ann Taylor Loft
Hingham, MA
12.2014 - 11.2016
- Streamlined workflow processes to reduce costs and increase efficiency resulting in a 20% decrease in shrinkage.
- Effectively balance all aspects of day to day operations of a top 50, 3 million dollar store.
- Planned and facilitated after hours customer events.
Store Manager
Aeropostale
Kingston, MA
06.2003 - 06.2014
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented campaigns and promotions to help promote business.
- Fostered a customer focused environment leading to several awards of recognition.
Education
Information Management
United States Air Force Technical Training
Biloxi, MS03-1995
Business Management
Bridgewater State University
Bridgewater, MASkills
- Schedule Coordination
- Spreadsheet Management
- Data analysis
- Strategic Planning
- Proficient in MS Word, Excel, Powerpoint, Outlook and Contact Center Technologies
- Executive management support
Timeline
Team Manager
Arbella Insurance
12.2016 - 02.2022
Operations Contact Center Manager
Arbella Insurance
02.2016 - 06.2019
Store Manager
Ann Taylor Loft
12.2014 - 11.2016
Store Manager
Aeropostale
06.2003 - 06.2014
Information Management
United States Air Force Technical Training
Business Management
Bridgewater State University
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