Rebecca Teniente

Dedicated Higher Education Professional with 15+ years of experience in Student Services and Conduct Management. Expertise in reviewing student complaints, conducting investigations, and mediating disputes while applying institutional policies and FERPA regulations. Proven track record of fostering student accountability and behavioral change through collaboration with faculty and staff to enforce the Student Code of Conduct.

Student Conduct Case Intake, Review & Investigation

• Received, reviewed, and evaluated student complaints, petitions, incident-related documentation, transcripts, and reports to determine policy applicability and next steps.
• Conducted timely investigatory processes involving students, faculty, and staff through in-person meetings, email, and telephone communication, often across multiple sessions.
• Analyzed information objectively and applied behavioral standards and institutional procedures to individual cases.

Mediation, Advising & Informal Resolution

• Engaged in proactive mediatory counseling with students, faculty, and staff to resolve concerns at the lowest appropriate level and prevent escalation to formal complaints.
• Served as a neutral resource on conduct-related matters, providing guidance on expectations, rights, and responsibilities.
• Encouraged accountability and positive behavior change through educational conversations aligned with student development principles.

Progress Monitoring & At-Risk Student Support

• Tracked academic progress using DARS, PeopleSoft, and GradesFirst to identify students at risk of delay or academic difficulty.
• Monitored GPA, prerequisite completion, and degree benchmarks to support student persistence and completion.
• Provided proactive interventions, coaching, and referrals for students experiencing academic challenges.

Communication, Documentation, Sanctions & Hearing Preparation

• Developed written summaries, findings, and recommended outcomes for administrative review and disposition.
• Communicated official decisions and expectations clearly in written and electronic formats.
• Assisted with development of educational sanctions designed to promote personal responsibility and student success.
• Maintained accurate, organized case files to support appeals, hearings, and subsequent proceedings.
• Coordinated scheduling of hearings, meetings, and follow-up actions.

Resource Connection & Campus Navigation

• Connected students with appropriate campus resources including tutoring, counseling, disability services, financial aid, career services, and advising units.
• Collaborated with faculty, admissions, student services, and dean’s offices to ensure coordinated student support.

Career, Goal Setting & Student Advocacy

• Helped students align academic decisions with career interests, internships, and long-term professional goals.
• Served as an advocate and liaison for students navigating institutional processes and impacted programs.
• Provided a supportive environment for students to discuss concerns, explore options, and make informed decisions.

Progress Monitoring & At-Risk Student Support

• Tracked academic progress using DARS, PeopleSoft, and GradesFirst to identify students at risk of delay or academic difficulty.
• Monitored GPA, prerequisite completion, and degree benchmarks to support student persistence and completion.
• Provided proactive interventions, coaching, and referrals for students experiencing academic challenges.