Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Thompson

South Elgin,IL

Summary

Highly experienced Office Admin. Known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

24
24
years of professional experience

Work History

Office Admin/Inside Sales Representative

Sesotec Inc
Bartlett, IL
02.2016 - Current
  • Prepare 80 quotes per month, manage technical clarification of incoming orders and quotes, process orders including bills of material and work orders for Engineering
  • Check all technical aspects of requests from Sales Team for yearly revenue $13 million.
  • Provide post sales support in coordination with service administrator (Warranty, Rework)
  • Collaborate with Production to ensure customers orders ship on schedule
  • Answer additional commercial inquiries (order status, expedites etc.)
  • Assist in setting up and maintaining strategic pricing
  • Manage inventory plans and distributor development
  • Provide technical support to internal and external inquiries based on knowledge of product portfolio
  • Able to read technical drawings, and provide support to Sales Team, Engineering and production.
  • Manage vendor accounts including reducing expenses by 25 % through vendor evaluation

Teller Supervisor

Chicago Market
Chicago, IL
04.2010 - 01.2016
  • Ended most recent 2 year consumer House hold growth 109% to plan, and business House hold growth at 116% to plan
  • Human Sigma Club 6 branch for 18 months rolling based on customer loyalty scores and employee satisfaction
  • Newly established branch 2 year revenue goal finished 99.46% to goal

Office Manager/Executive Assistant

United Private Capital
Lake in the Hills, IL
10.2008 - 11.2009
  • Extensive office administration roles typing, mailing, filing, managed office staff, payroll, purged accounts reconciled banking statements managed all clerical activities for 3 businesses being run out of same office
  • Accomplishments
  • Help company to discover two of its other ventures were not producing
  • Helped company grow in its biggest opportunities hard money loans and capital attainment to grow UPC which flourished and is now publicly traded on Canadian stock exchange
  • Skills Used
  • Leadership, ability to complete tasks with little input from others
  • Interpersonal skills had to deal with many coworkers running different types of businesses with different types of clients

Account Manager

JP Morgan Chase
Elgin, IL
10.1996 - 01.2008
  • Handle customer service inquiries, complaints, billing questions, and handle payment requests, including identifying potential needs for payment programs and options on delinquent accounts
  • Successfully diffuse volatile customer situations, to retain customers and prevent write off of debt
  • Resolve average of 200 hundred accounts per week, exceeding targets by 25%
  • Consistently meeting performance markers in all areas ( speed, accuracy, volume, quality)
  • Acted as interim Team manager, monitored representatives phone calls, reviewed for call quality and guidelines to insure adhering to rules and legal guidelines and providing performance feedback
  • Selected to peer mentoring program due to excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles, coached and mentored new or struggling employees
  • Generated revenues and increased loyalty thru use of cross-selling other financial services offered
  • Selected to determine and authorize use of modification programs due to understanding of Office of Comptroller of Currency regulations and FDCPA regulations.

Education

Associates -

McHenry County College
1996

Skills

  • Microsoft Office
  • Salesforce CRM
  • Revenue Forecasting
  • Customer Service and Assistance
  • Revenue Growth
  • Regional Sales and Support
  • Purchasing for Manufacturing
  • SAP

Timeline

Office Admin/Inside Sales Representative

Sesotec Inc
02.2016 - Current

Teller Supervisor

Chicago Market
04.2010 - 01.2016

Office Manager/Executive Assistant

United Private Capital
10.2008 - 11.2009

Account Manager

JP Morgan Chase
10.1996 - 01.2008

Associates -

McHenry County College

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Rebecca Thompson