Summary
Overview
Work History
Education
Skills
Certification
Volunteer Work
Timeline
Generic

Rebecca Tillman

Afton,TN

Summary

I am a dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your Church. I absolutely adore children and people, it is my calling and passion in life to work in Service and love on those around me. I am frequently praised as hardworking by my peers, I can be relied upon to help your Church achieve its goals. I've been many roles to the companies I've worked for previously such as: assistant director, teacher, cook, education coordinator, third in charge, bus driver, customer service and someone to lean on. I know what I can do and I do it well! I'm hard working and do everything with my whole body, mind, and soul. I strive to be great at anything I do and so I will. I have been a Children's Leader with 7-8 years of experience in early childhood development and teaching. I coordinated with directors and parents to build robust curriculum and lesson plans as well as create them on my own. I've provided children with safe and caring environment, putting children and parents at ease. Also, inspecting facilities and sanitizing all surfaces and objects to prevent spread of disease and infection, as well as , implemented security procedures for drop off and pick up of children and secured all entrances and exits to facility.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Quality Assurance Agent

Advanced Call Center Technologies LLC
04.2023 - Current
  • Championed a culture of continuous improvement by fostering open communication, encouraging feedback, and consistently striving for excellence in all quality assurance activities.
  • Evaluated new tools and technologies for potential implementation within the QA process, contributing to ongoing advancements in department capabilities.
  • Enhanced customer satisfaction by promptly addressing complaints and providing effective solutions.
  • Performed root cause analysis on recurring issues, leading to targeted improvements that reduced future occurrences of these problems.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.

TEACHER

Princeton Prep Inc
08.2019 - 03.2023
  • Attended and participated in professional development activities and conferences to enhance skill and job knowledge
  • Differentiated instruction using hands-on, active learning techniques
  • Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students
  • Delivered engaging lesson plans, inspiring learners to explore topics outside of class time.
  • Managed student behavioral issues to optimize classroom learning environment
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Engaged parents or guardians by connecting via phone or e-mail.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance
12.2018 - 08.2019
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Remained open to feedback from supervisor and peers to build and improve skills set.

TEACHER

Child Care Network Inc
08.2015 - 10.2018
  • Identified student needs and collaborated with staff members to assess and solve challenges
  • Liaised with assistant teachers to manage and co-teach curriculum to large groups
  • Reserved hours outside of teaching time for lesson planning and faculty meetings
  • Collaborated with peers to enhance work environment and support instructional planning
  • Served as mentor and role model for learners by demonstrating appropriate behavior
  • Facilitated developmentally appropriate daily activities for students.

Education

High School Diploma -

Deane Bozeman School
Southport, FL
05.2014

Skills

  • Student Motivation And Engagement
  • Instructional Materials Creation
  • Differentiated Learning Techniques
  • Active Participation
  • Critical And Creative Thinking
  • Behavior Redirection
  • Team Teaching And Collaboration
  • Management Skills
  • Team Player
  • Staff Supervision
  • Money Handling
  • Strategic Planning

Certification

CDA

Volunteer Work

I went to a youth camp growing up for a few years and loved it so much that I felt led to volunteer to counsel and lead the youth the 5 years after i turned 17. I ADORED watching those children learn about God and seek him and ask for prayer while attending. They all left knowing Him more. 


I also have been volunteering with the kids at my current Church Christ Fellowship since April 2023.

Timeline

Quality Assurance Agent

Advanced Call Center Technologies LLC
04.2023 - Current

TEACHER

Princeton Prep Inc
08.2019 - 03.2023

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance
12.2018 - 08.2019

TEACHER

Child Care Network Inc
08.2015 - 10.2018

High School Diploma -

Deane Bozeman School
Rebecca Tillman