Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images

Rebecca Tomilowitz

Sunset Beach,CA

Summary

Customer service professional with strong communication and organizational skills. Committed to delivering exceptional service, resolving issues efficiently, and ensuring customer satisfaction. Proven ability to build relationships, exceed goals, and contribute to a dynamic team environment for a positive customer experience.

Overview

19
19
years of professional experience

Work History

Customer Service Representative-Poll Worker

County of Orange
Garden Grove, California
11.2024 - 02.2025
  • Worked as a customer service presentative during the 2024 federal election. Dealt with approximately 1000 persons during the 4 day election window and assisted them in the voting process Utilized the latest voting technology to ensure high efficiency in a high stress environment.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated first-time voters on proper voting procedure, promoting confidence in their ability to cast an informed ballot.
  • Reduced wait times for voters by managing lines effectively and expediting check-in procedures.
  • Checked addresses, IDs and registration cards.
  • Safeguarded election materials from tampering or damage, ensuring accurate election results were reported at the end of the day.
  • Ensured smooth polling station operations by setting up equipment and organizing materials in a timely manner.
  • Addressed voter questions and concerns.
  • Opened and closed polling booths.

Managing Partner

LAW OFFICE OF MICHAEL H COLMENARES
Long Beach, California
01.2006 - 12.2022
  • Managed approximately a case load of 300 cases over a period of up to 5 years to ensure case completion and client satisfaction.
  • Established and implemented business procedures and process improvements.
  • Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
  • Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
  • Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
  • Increased client base by implementing effective marketing strategies and fostering long-term relationships.
  • Cultivated a culture of continuous improvement by encouraging staff development through training programs and workshops.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Bachelor of Science - Public Administration, Political Science

University of Southern California
Los Angeles, CA

Skills

  • MANAGEMENT
  • I was the managing partner at a two-person law firm that specialized in consumer bankruptcies, consumer rights, and loan modifications I handled all aspects of the practice, overseeing management duties such as customer service, billing, sales, and employee management
  • COMMUNICATION
  • You delivered that big presentation to rave reviews Don’t be shy about it now! This is the place to show how well you work and play with others
  • LEADERSHIP
  • Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity? You’re a natural leader—tell it like it is!
  • Customer service

Languages

Spanish
Limited Working

Timeline

Customer Service Representative-Poll Worker

County of Orange
11.2024 - 02.2025

Managing Partner

LAW OFFICE OF MICHAEL H COLMENARES
01.2006 - 12.2022

Bachelor of Science - Public Administration, Political Science

University of Southern California

Similar Profiles

CREATE PROFILE
Rebecca Tomilowitz