Rebecca Trafford
Ponder,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
Work History
Director of Customer Engagement
Patriot Print Fulfillment
10.2023 - Current
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Safety Manager/Process Engineer
McDowell Label
06.2023 - 09.2023
- Created all documentation, SOPs, and related training for AIB audit
- Streamlined data collection methods for key process indicators, enabling real-time monitoring of operations performance trends.
- Reviewed processes, identifying areas requiring improvement.
- Managed third-party contractors, inspecting completed work and ongoing efforts to confirm quality and adherence to prescribed guidelines.
- Updated and implemented new processes, including GMP policies, customer and internal complaint processes, returns policy, and CAPA/SCAR
- Implemented new Quality program for QC team, including documentation and sign-offs to be completed.
- Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
- Developed and executed training programs for employees, improving overall safety awareness and compliance.
- Established emergency response plans, ensuring preparedness in event of crisis or disaster.
- Leveraged OSHA standards to develop effective safety protocols tailored to organizational needs.
- Managed relationships with regulatory agencies while maintaining open lines of communication for inspections and compliance reviews.
- Coordinated facility inspections with external auditors to ensure adherence to industry best practices and regulatory requirements.
- Reduced production downtime by conducting thorough root cause analyses and implementing corrective actions.
- Facilitated training for 100+ employees.
Project Manager
Tyber Medical
06.2022 - 06.2023
- Built Confluence Project template for all new projects, including summary, requirements, functional design, and UAT testing pages
- Wrote user test scripts and managed testing for each upgrade and new project rollout, documenting steps, results, and issues throughout process
- Managed Jira ticketing system for Business Systems and created ticketing systems for HR and Maintenance departments
- Oversaw acquisition of a new company in France and managed project of integrating systems for entire company and all departments involved
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Performed tasks central to project process, including scheduling, budgeting, accounting, and resource management
- Wrote reports within Epicor ERP through BAQs and Dashboards to help needs of business.
- Streamlined project processes by implementing Agile methodologies, increasing efficiency and reducing costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Senior Operations/Compliance/Project Manager
Dot It Restaurant Fulfillment
08.2020 - 05.2022
- Created, led, and organized cGMP audit initiative
- This resulted in superior rating with AIB standards, scoring 935 out of 1000
- Created workflow for all LTO promotions shipped to customers within tight timelines
- Managed rollout process from start to finish, utilizing capabilities within Epicor and built-on applications to manage mass uploads
- Collaborated with team members in multiple operational departments to understand workflows and train on processes within Epicor ERP
- Creating process maps and training regularly
- Worked with duction Manager to increase efficiencies and decrease turnover on the production floor by lowering the wage gap
- Implemented warehouse and shipping training for all employees to increase knowledge of Epicor and MES systems
- Gained insight into the label production manufacturing processes while maintaining record sales and shipments for two quarters
- Decreased operational spending by 10% in two straight quarters.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Coordinated material procurement and required services for projects within budget requirements.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Director of Customer Engagement
Dot It Restaurant Fulfillment
08.2010 - 08.2020
- OF cUSTOMER ENGAGEMENT, Dot It Restaurant Fulfillment, High retention of account managers by fostering relationships, team-building activities, and weekly L-10 meetings
- Zero percent turnover rate for three years
- Prepared and delivered performance evaluations and discipline or development activities for the team
- Provided leadership and coaching to ensure all employees met individual performance goals and career growth
- Created new customer onboarding procedures and critical client project management templates, increasing the productivity of the account management team by 80% on large projects
- Worked independently with the customer service budget to increase yield while reducing costs
- Spearheaded establishing, reviewing, changing, and improving processes where necessary to facilitate continuous departmental improvement in line with enhancing customer experience and organizational efficiencies
- Strengthened tracking of KPIs to enhance customer experience and retention
- Accurately compiled and generated reports related to customer service and production and worked closely with leadership within the enterprise to improve operational results
- Passion for helping clients solve complex needs and taking $100,000 clients to $1,000,000 clients over three years
- Procurement of new products for the brand fulfillment department
- Presenting quarterly business reviews to clients
- Support the outside sales, marketing, and IT teams—high-level knowledge of Epicor ERP system
- Focus on engaging with senior-level executives from the client's corporate office to find areas of improvement within their brand.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Education
Bachelor of Business Administration -
University of North Texas
05.2011
Skills
- Data analysis
- Communication
- Problem-Solving
- Company Guidelines
- Issues Resolution
- Verbal and Written Communication
- CRM
- Safety procedures
- Microsoft Office Suite
- Operations Management
- Project Management
- Microsoft Office Suite
- Operations Management
- Project Management
- Team building
- Supervision and leadership
- Calm Under Pressure
Timeline
Director of Customer Engagement
Patriot Print Fulfillment
10.2023 - Current
Safety Manager/Process Engineer
McDowell Label
06.2023 - 09.2023
Project Manager
Tyber Medical
06.2022 - 06.2023
Senior Operations/Compliance/Project Manager
Dot It Restaurant Fulfillment
08.2020 - 05.2022
Director of Customer Engagement
Dot It Restaurant Fulfillment
08.2010 - 08.2020
Bachelor of Business Administration -
University of North Texas
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