Rebecca Tribble
Bristow
Summary
Dynamic Patient Service Representative with extensive experience at Olympia Neurological Institute, excelling in customer service and HIPAA compliance. Proven ability to enhance patient satisfaction through effective appointment scheduling and insurance verification. Recognized for building trust with patients while managing complex referral processes and maintaining accurate medical records.
Personable and adaptable, with customer-focused approach and positive attitude. Knowledge of medical terminology and appointment scheduling, coupled with strong communication and organizational skills. Dedicated to providing seamless patient experiences and improving service quality.
Overview
3
3
years of professional experience
Work History
Remote Patient Service Representative
Olympia Neurological Institute
05.2024 - 02.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
Patient Service Representative
Saint Frances Hospital
09.2021 - 08.2023
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Epic to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
CNA- Long Term Care
Central Technology
Sapulpa, OK02-2018
Medical Terminology 1 & 2
Central Technology
Sapulpa, OK02-2018
GED -
Union Adult Education
Tulsa, OK06-2017
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Phone etiquette
- Appointment confirmation
- Patient registration
- Coordinated referral processes
Timeline
Remote Patient Service Representative
Olympia Neurological Institute
05.2024 - 02.2025
Patient Service Representative
Saint Frances Hospital
09.2021 - 08.2023
CNA- Long Term Care
Central Technology
Medical Terminology 1 & 2
Central Technology
GED -
Union Adult Education
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