Rebecca Trinidad
Lynwood,CA
Summary
Efficient event planner equipped with organizational and multitasking abilities necessary to effectively handle demanding event planning and execution. Works well with high discerning hosts and guests to realize creative visions without exceeding budgets. Polished and professional in handling conflicts and day-of-event issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
GAME NIGHT STAFF
LA CLIPPERS
09.2023 - Current
- Managed crowd control for large groups checking in and attending fan experiences.
- Distribute giveaways and promotional items while tracking merchandise for guest during games.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
EVENT ASSISTANT PLANNER
ASI BEACH PRIDE EVENTS
06.2023 - Current
- Frequently handled contracts with vendors/talents for events along with follow ups.
- Manage documents through Word, Excel, Microsoft Teams, Outlook, DocuSign, Qualtrics, Asana, Basecamp and Canva.
- Frequent use of Qualtrics to construct surveys for event improvement and guest satisfaction.
- Enhanced event experience by efficiently coordinating logistics and supporting event planners.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Aided in budget management by tracking expenses and identifying cost-saving opportunities.
- Ensured smooth operations during events by managing schedules and delegating tasks to volunteers or support staff effectively.
BUSSER/HOST/FOOD RUNNER
PAN ON THE GO
01.2023 - 06.2023
- Assisted servers in providing efficient service for improved guest experiences.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Supported team members with additional tasks, promoting a positive work environment.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
FOOD SERVER/CATERING
SPACE X
12.2021 - 12.2022
- Coordinated catering events that included reaching out to vendors to set up and deliver items for events
- Assisted in training new servers, sharing best practices for excellent customer service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Established rapport with regular customers, fostering loyalty through personalized service experiences.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
CASHIER/SHIFT LEAD
DIRT DOG
03.2021 - 12.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
IN-STORE SHOPPER
SPROUTS MARKET
05.2020 - 03.2021
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Tracked substitutions and informed customers of changes.
SERVER/BARTENDER/BARISTA
QANTAS FIRST CLASS LOUNGE
05.2017 - 03.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
FLIGHT ATTENDANT
FLIGHT ATTENDANT
12.2016 - 05.2017
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
FLIGHT ATTENDANT
MESA AIRLINES
04.2015 - 09.2016
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
SERVER
RUBY'S DINER
09.2011 - 02.2015
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Beaumont Senior High School
Beaumont, CA06.2011
Associate of Arts - General Studies
Riverside City College
Riverside, CA12.2012
Associate of Arts - Communications
Long Beach City College
Long Beach, CA08.2022
Bachelor of Arts - Communication Studies
California State Long Beach University
Long Beach, CA05.2024
Skills
- Teamwork and Collaboration
- Cultural Awareness
- Budgeting and finance
- Creativity and Innovation
- Attention to Detail
- Adaptability and Flexibility
- Time Management
- Conflict Management
- Customer Service
- Active Listening
- Multitasking Abilities
- Reliability
Timeline
GAME NIGHT STAFF
LA CLIPPERS
09.2023 - Current
EVENT ASSISTANT PLANNER
ASI BEACH PRIDE EVENTS
06.2023 - Current
BUSSER/HOST/FOOD RUNNER
PAN ON THE GO
01.2023 - 06.2023
FOOD SERVER/CATERING
SPACE X
12.2021 - 12.2022
CASHIER/SHIFT LEAD
DIRT DOG
03.2021 - 12.2021
IN-STORE SHOPPER
SPROUTS MARKET
05.2020 - 03.2021
SERVER/BARTENDER/BARISTA
QANTAS FIRST CLASS LOUNGE
05.2017 - 03.2020
FLIGHT ATTENDANT
FLIGHT ATTENDANT
12.2016 - 05.2017
FLIGHT ATTENDANT
MESA AIRLINES
04.2015 - 09.2016
SERVER
RUBY'S DINER
09.2011 - 02.2015
High School Diploma -
Beaumont Senior High School
Associate of Arts - General Studies
Riverside City College
Associate of Arts - Communications
Long Beach City College
Bachelor of Arts - Communication Studies
California State Long Beach University
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