Rebecca Truax
Everett ,PA
Summary
Results-driven Manager of Equine Operations experienced in relationship building, conflict resolution, and staff training. Enhanced productivity and client satisfaction through effective team leadership and strategic planning. Committed to operational efficiency and team engagement, consistently fostering strong client relationships and improving workflow.
Overview
15
15
years of professional experience
Work History
Manager of Equine Operations
Nave Cowhorses, LLC
Everett, PA
09.2019 - Current
- Led team in daily operations, ensuring efficient workflow and productivity.
- Communicated daily with clients for billing, health, questions, or concerns for horses in my care. Also following up with videos for updates & progress.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Professional Horse Trainer
Clark Farms Quarter Horses
Hustontown, PA
06.2023 - 02.2024
- Conducted regular assessments of horse capabilities, adjusting training techniques accordingly.
- Mentored junior trainers on best practices in horse handling and training methods.
- Established a positive learning environment, fostering trust between horses and trainers.
- Analyzed training outcomes, refining strategies to improve overall effectiveness.
- Cultivated relationships with clients, providing updates on progress and addressing concerns promptly.
- Streamlined training processes by introducing innovative techniques and tools to maximize efficiency in daily routines.
- Provided thorough evaluations of each horse's progress throughout the duration of their training program, ensuring consistent growth towards desired outcomes.
- Led group lessons for beginner through advanced riders focusing on horsemanship skills, riding techniques, and showmanship preparation.
- Collaborated with veterinarians and other equine professionals to ensure optimal health, nutrition, and overall care of horses in training.
- Conducted comprehensive assessments of horse behavior to identify areas requiring improvement or additional support.
- Established long-term partnerships with suppliers/vendors to secure competitive pricing for products/services essential to maintaining a successful horse-training operation.
- Developed strong relationships with clients, resulting in repeat business and word-of-mouth referrals.
- Enhanced overall well-being of the horses under my care by maintaining clean stalls/paddocks/runs daily grooming/checking vital signs/monitoring water intake/distributing feed/hay supplements as needed.
- Successfully prepared horses for competitions, resulting in numerous wins at local, regional, and national levels.
- Facilitated workshops on various aspects of equine care and management for clients seeking to improve their knowledge base or skill set.
- Provided treatment for minor horse injuries.
- Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form, and skills.
- Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge, and skills of more advanced riders.
- Scheduled farrier and vet appointments regularly.
- Rode horses in training sessions and provided feedback on track performance.
- Adapted individualized training plans to accommodate changes in horse''s physical condition or behavioral patterns as needed throughout the duration of their program.
- Expanded clientele base through active participation in industry events, networking opportunities, and professional development seminars.
- Enhanced horse performance by developing customized training programs tailored to individual needs and abilities.
- Increased client satisfaction through effective communication and collaboration with horse owners, addressing specific goals and concerns.
House Cleaner
Self Employed
Berkeley Springs, WV
01.2012 - 2019
- Managed inventory of cleaning supplies, ensuring availability and proper usage of products.
- Utilized eco-friendly cleaning techniques, promoting sustainability in household environments.
- Implemented efficient time management strategies to maximize productivity during each service appointment.
- Built strong client relationships through effective communication and trust-building efforts.
- Adapted quickly to varying client needs, demonstrating flexibility in scheduling and task execution.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
Education
High School Diploma -
Cornerstone Christian Academy
Berkeley Springs, WV07-2014
Skills
- Positive attitude
- Eager learner
- Fast learner
- Performance evaluations
- Strategic planning
- Marketing
- Task prioritization
- Conflict resolution
- Equine care management
- Work prioritization
- Effective communication
- Customer engagement
- Clear communication
- Verbal and written communication
- Enthusiastic and positive attitude
- Teachable
- Communication skills
- Decision-making
Timeline
Professional Horse Trainer
Clark Farms Quarter Horses
06.2023 - 02.2024
Manager of Equine Operations
Nave Cowhorses, LLC
09.2019 - Current
House Cleaner
Self Employed
01.2012 - 2019
High School Diploma -
Cornerstone Christian Academy