Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Uglum

Waukesha,WI

Summary

Dedicated brand ambassador with 15+ years experience within food and hospitality industry . Experienced in business operations, client experience and general management to exceed business goals.

Overview

20
20
years of professional experience

Work History

Brand Ambassador

Lake Country Provisions
02.2023 - Current
  • Maximized brand exposure with vendors to drive positive client experience and product sales
  • Provided valuable feedback to leadership regarding consumer response, preferences, and suggestions for improvements.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Conducted consumer surveys and analyzed purchasing trends.
  • Provided exceptional customer service to drive satisfaction.
  • Developed and executed promotional campaigns to drive brand awareness and sales.
  • Educated consumers about product benefits, leading to increased interest and sales.
  • Independently manage scheduling and retail event coordination

General Manager of Operations

R&S Hospitality
05.2020 - 06.2023
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
  • Established standard operating procedures that enhanced business and restaurant goals.
  • Ensured compliance with food and hospitality policy regulations
  • Managed HR requirements including employee performance, payroll and scheduling
  • Streamlined expense reporting and sales reporting
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Responsible for auditing and reporting of all inventory needs
  • Drove positive brand, client and community experience

Food Service Manager

Aramark
05.2019 - 10.2021
  • Supervised multiple locations- Waukesha County Jail and Aramark Waukesha locations
  • Trained and supervised variety of employee base between multiple locations
  • Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
  • Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
  • Developed unique events and special promotions to drive sales.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Manager

LTD Bubba's, Inc. D/b/a Bubba's Frozen Custard
01.2018 - 06.2021
  • Managed hiring process by recruiting and interviewing candidates
  • Promoted positive brand and client experience
  • Responsible for training and performance of staffing and operations
  • Handled all day to day business operation needs for restaurant
  • Defined clear targets and objectives and communicated to other team members.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

FOH Supervisor

Sodexo USA
05.2004 - 02.2018
  • Managed and supervised daily operations at 24 hour markets
  • Ensure full service of kitchen and staff meets leadership standards
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Streamlined FOH operations for increased efficiency and enhanced guest experience.
  • Monitored food preparation, production, and plating for quality control.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Responsible for reporting of cash handling, inventories and sales to leadership
  • Ensured food handling, health policy and compliance standards

Education

Business Administration And Management

Waukesha County Technical College
Pewaukee, WI

Skills

  • Restaurant Management
  • Food and Service Specialist
  • Business Operations
  • Staffing and Training
  • Relationship Management
  • Client Experience Focused
  • Sales and Marketing
  • Results Driven

Timeline

Brand Ambassador

Lake Country Provisions
02.2023 - Current

General Manager of Operations

R&S Hospitality
05.2020 - 06.2023

Food Service Manager

Aramark
05.2019 - 10.2021

Manager

LTD Bubba's, Inc. D/b/a Bubba's Frozen Custard
01.2018 - 06.2021

FOH Supervisor

Sodexo USA
05.2004 - 02.2018

Business Administration And Management

Waukesha County Technical College

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Rebecca Uglum