Rebecca Uveges
Lancaster,Pennsylvania
Summary
Dynamic General Manager with a proven track record, excelling in customer engagement and team leadership. Successfully implemented strategic plans that enhanced operational efficiency and reduced waste, while fostering a collaborative environment that improved staff retention and satisfaction. Skilled in inventory management and effective conflict resolution.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Front of House Manager
Bierhall Brewing
10.2023 - 01.2026
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff, fostering a collaborative and efficient team environment.
- Implemented inventory management practices to optimize product availability and reduce waste.
- Developed and enforced standard operating procedures for front of house operations.
- Coordinated events and promotions, enhancing customer engagement and foot traffic.
- Managed scheduling and staffing to align with peak business hours effectively.
- Resolved guest concerns promptly, ensuring satisfaction and repeat patronage.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Resolved customer complaints promptly, maintaining positive dining experiences and fostering loyalty.
General Manager
Tattered Flag Brewery & Still Works
10.2019 - 10.2023
- Oversaw daily operations, ensuring alignment with organizational goals and standards.
- Developed and implemented strategic plans to enhance operational efficiency.
- Managed cross-functional teams, fostering collaboration and improving communication.
- Analyzed performance metrics to identify areas for process improvement.
- Streamlined inventory management processes, reducing waste and optimizing resources.
- Led initiatives focused on customer satisfaction, enhancing service quality and response times.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Hershey Bierhall
10.2016 - 10.2019
- Facilitated staff training programs to enhance team skill sets and productivity.
- Cultivated relationships with key stakeholders to drive business growth and development.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
The Brasserie
06.1999 - 2016
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented employee performance evaluations to foster professional development and accountability.
- Collaborated with suppliers to negotiate contracts, ensuring quality ingredients at competitive prices.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
Education
Bachelor of Arts - Art
Mansfield University of Pennsylvania
Mansfield, Pennsylvania, PA05-2003
Skills
- Customer engagement
- Effective conflict resolution
- Team leadership
- Staffing management
- Appointment coordination
- Payroll management
- Inventory management
- Vendor sourcing
- Engaged leadership style
- Training and mentoring
- Food safety compliance
- POS system operations
- Staff supervision
- Task delegation
Certification
- Certified Food Safety
- Tips
Timeline
Front of House Manager
Bierhall Brewing
10.2023 - 01.2026
General Manager
Tattered Flag Brewery & Still Works
10.2019 - 10.2023
General Manager
Hershey Bierhall
10.2016 - 10.2019
General Manager
The Brasserie
06.1999 - 2016
Bachelor of Arts - Art
Mansfield University of Pennsylvania