Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Valentin

Woodlawn,TN

Summary

Compassionate caregiver with a military background, skilled in elderly care and problem-solving. At Convergys, I enhanced customer satisfaction through effective communication and training, fostering a culture of continuous learning. Developed individualized care plans, ensuring clients' well-being and independence while implementing safety protocols that improved care quality.

Overview

25
25
years of professional experience

Work History

Caregiver

Spouse
10.2014 - Current
  • Provided compassionate care and support to clients, enhancing daily living activities and overall well-being.
  • Assisted clients with personal hygiene, mobility, and meal preparation, ensuring comfort and safety.
  • Monitored clients' health conditions, reporting changes to healthcare professionals for timely interventions.
  • Developed individualized care plans in collaboration with families and healthcare teams to meet client needs.
  • Implemented safety protocols that minimized risks and improved the quality of care provided to clients.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted patients with self-administered medications.
  • Patient is currently able to meet all his needs.

Sales Associate

Harbor Freight
07.2012 - 10.2014
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained knowledge of current promotions and sales to effectively communicate with customers.
  • Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experience.
  • Organized merchandise displays to attract customer attention and drive sales.
  • Collaborated with team members to restock shelves and maintain store cleanliness.
  • Engaged in continuous learning about products to provide informed recommendations to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Trainer

Convergys
07.2007 - 05.2010
  • Developed and delivered training programs to enhance employee skills and performance.
  • Evaluated training effectiveness through participant feedback and assessments.
  • Facilitated workshops on compliance, safety protocols, and best practices.
  • Mentored junior trainers to improve instructional techniques and engagement strategies.
  • Collaborated with management to identify training needs and align programs with organizational goals.
  • Leveraged learning management systems to track progress and streamline training administration.
  • Fostered a culture of learning by encouraging knowledge sharing among team members.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
  • Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
  • Boosted training session effectiveness with integration of multimedia tools.
  • Implemented gamification techniques in training sessions, boosting learner engagement and participation.

Customer Service Representative

Convergys
09.2000 - 07.2007
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call center operations, ensuring timely responses to customer needs.
  • Trained new staff on company policies, procedures, and customer service best practices.
  • Implemented process improvements that enhanced service efficiency and client satisfaction.
  • Collaborated with cross-functional teams to address customer feedback and improve service delivery.
  • Maintained detailed records of customer interactions using CRM systems for accurate reporting.
  • Conducted quality assurance reviews to ensure adherence to service standards and protocols.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

Creed High School
Creede, CO
05.1983

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Military veteran

Timeline

Caregiver

Spouse
10.2014 - Current

Sales Associate

Harbor Freight
07.2012 - 10.2014

Trainer

Convergys
07.2007 - 05.2010

Customer Service Representative

Convergys
09.2000 - 07.2007

Creed High School

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Rebecca Valentin