Rebecca Van Gundy
Groveport,Ohio
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Customer Service Agent with over 40 years of experience in all parts of Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
30
30
years of professional experience
Work History
Student Loan Collector/Customer Service Representative
WORKEXPERIENCE, GC SERVICES/ Schuerger Law Group
Columbus, OH
03.2017 - Current
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled closing packages for drafting and presentation accuracy.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Assessed aging accounts and initiated collection strategies based on conditions.
- Developed prospects for new loans by conducting 500 cold calls weekly.
- Reviewed over 50 financial statements per day.
customer service representatives
J C Penney
03.2016 - 08.2017
- Led a team of, to increase service center profitability
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Provided accurate and appropriate information in response to customer inquiries
- Addressed customer service inquiries in a timely and accurate fashion
- Maintained up-to-date records at all times
- Developed effective relationships with all call center departments through clear communication
- Listen to calls for accuracy and take over calls that have escalated and the rep can't handle the customer.
02.2015 - 03.2016
- Express closed and moved the jobs to Florida in March of 2016.Call center representative and Lead
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Successfully interacted with customers and retail buyers to expedite orders
- Guaranteed positive customer experiences and resolved all customer complaints
- Assisted customers with store and product complaints
- Assisted customers in finding out-of- stock items
- Addressed customer service inquiries in a timely and accurate fashion
- Maintained up-to-date records at all times
- Trained staff on how to improve customer interactions
- Led a team of customer service representatives to increase service center profitability
- Properly directed inbound calls in phone queues to improve call flow.
Customer Service, Sales, Supervisor and Manager
SBC, AMERITECH, OHIO BELL. AT&T
07.1993 - 02.2015
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within specified timeframes
- Addressed customer service inquiries in a timely and accurate fashion
- Maintained up-to-date records at all times
- Developed effective relationships with all call center departments through clear communication
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Provided cross training to 200 Assisted with the development of the call center's operations, quality and training processes
- Led a team of customer service representatives to increase service center profitability
- Properly directed inbound calls in phone queues to improve call flow
- Staff members.
Education
Completed coursework towards Business Administration - Business Law
SOUTHERN OHIO COLLEGE
High School Diploma - undefined
WHITEHALL YEARLING HIGH SCHOOL
High School Diploma - undefined
EASTLAND VOCATIONAL SCHOOL
Skills
I'm a very hard and conscientious worker I do my best to make sure I'm at work everyday and do my job tasks to the very best of my ability
Timeline
Student Loan Collector/Customer Service Representative
WORKEXPERIENCE, GC SERVICES/ Schuerger Law Group
03.2017 - Current
customer service representatives
J C Penney
03.2016 - 08.2017
02.2015 - 03.2016
Customer Service, Sales, Supervisor and Manager
SBC, AMERITECH, OHIO BELL. AT&T
07.1993 - 02.2015
Completed coursework towards Business Administration - Business Law
SOUTHERN OHIO COLLEGE
High School Diploma - undefined
WHITEHALL YEARLING HIGH SCHOOL
High School Diploma - undefined
EASTLAND VOCATIONAL SCHOOL