Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant
Rebecca Vanpool

Rebecca Vanpool

Corning,AR

Summary

Integrity comes first above anything else in my work ethic. Hardworking and dedicated job seeker with strong organizational skills . Eager to secure a long term position that utilizes my skills and presents challenges as well. Looking for growth in the work place to be an asset to the company who I represent. I am driven by life challenges. My Morals and values make me who I am . I am dependable. trust worthy, and a hard worker..

Overview

23
23
years of professional experience

Work History

Catering / Food Prep /Server

DEMOS SMOKEHOUSE
01.2021 - Current
  • Maintained a positive attitude on a daily basis , multi~tasking all calls, cooking and setting up food bar to be served to Customers. Cooked on a large Carosel style Smoker
  • Followed food safety practices and sanitation guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands
  • Demonstrates cleanliness in the work space and have exceptional personal hygiene.
  • Set up and prepared cooking/ serving utensils & supplies and workstations during opening.
  • Cashier for Demos Smokehouse part time. Responsible for all cash and credit card transactions during that time . .
  • Answered customers' questions, recommended items, and recorded order information for small groups of people to very large number of people . Calculations of all food to be served according to the number of people.
  • Implemented effective communication strategies between staff and new hires in training
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Coordinated with kitchen staff to ensure timely delivery of orders, with high percentage of customer satisfaction.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Lead Texh General Stores

PROVIDENCE HEALTH & SERVICES
12.2004 - 03.2008
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Coordinated with nursing staff to process and direct patients to appropriate departments
  • Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
  • Assisted in improving departmental workflows with timely completion of daily tasks such as updating patient records and scheduling appointments.
  • Increased patient satisfaction scores by consistently providing compassionate and empathetic support during the registration process.
  • Accurately inputted patient and insurance information into company's computer system using Software.
  • Registered and verified patient records before triage with most up-to-date information.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Acted as a liaison between patients and healthcare providers, resolving any concerns related to scheduling, insurance, or other administrative matters.
  • Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Contributed to the overall success of the department by actively participating in staff meetings and sharing insights on ways to improve processes or enhance patient care experiences.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
  • Streamlined the registration process for better efficiency with effective communication and organization skills.
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Enhanced interdepartmental collaboration by effectively communicating pertinent patient information with clinical staff as needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
  • Reduced stock discrepancies by conducting regular audits and reconciling inventory records with physical counts.
  • Led and advised associate team on sales floor with goal-driven approach.
  • Improved order processing times by streamlining the workflow for receiving, storing, and distributing materials.
  • Implemented safety protocols within the facility, resulting in reduced workplace accidents and increased employee morale.
  • Introduced new inventory management software to better track stock levels, usage patterns, and replenishment needs leading to a reduction in stockouts.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained newly hired sales team in upselling techniques.
  • Optimized storage space utilization by implementing a warehouse layout design that maximized available capacity.
  • Facilitated cross-functional collaboration between departments resulting in improved information flow and enhanced decision-making capabilities.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Ensured timely delivery of materials to various departments by establishing effective communication channels with department heads.
  • Increased efficiency in inventory management by implementing a barcode system for tracking and locating items.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Led by example and contributed to culture of ownership, continuous improvement and goal achievement.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Customer Service Associate

GRAHAMS ANTIQUES
07.2017 - 02.2019
  • Greeted guests and answered questions about merchandise.
  • Cashier , Sanding furniture and repainting. Distressed look or antiquing wood pieces
  • Restoring many pieces of slightly damaged , weak or weathered furniture..
  • Painting . Sanding . Waxing , decorating , keeping a special eye on colors . Also are-purposing old furniture
  • Maintained cleanliness in the whole store
  • Answered questions about items for sale and addressed customer concerns. Customer satisfaction is always at the top of my list .
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Successfully finishing a new look on furniture that resulted in quick sales. Grahams Antiques sold about $10,000 a month of antiques we repurposed and or restored .

Patient Registrar

BAXTER REGIONAL MEDICAL CENTER
09.2003 - 09.2004
  • Set up patients in system by Creating a new account or merging old accounts and documenting key data, collecting demographics and data entry of all information provided by patient .
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare

Central Supply Technician

PROVIDENCE ALASKA MEDICAL CTR
09.2001 - 03.2003
  • Took Inventory daily of supplies needed on each floor of the hospital of patient care areas .
  • Responsible for placing a daily order from General Stores and physically pulling items from stock room and restocking each floor of the hospital.
  • Gained knowledge if 3000 items stocked in General Stores and answering multiple calls from Professional staff for items needed
  • . Problem research and Problem solving by locating non-stock items through neighboring Health Facilties.
  • Verified clerical computations against physical count of stock to adjust errors in computations.
  • Worked and communicated with Health Professional who have high expectations in emergency situations. Recognized by Nursing Staff I was described on the Providence website as a dedicated ,, knowledgeable employee with prompt answers and solutions.

Education

University of Alaska Anchorage
Anchorage, AK

GED -

Corning High School
Corning, AR
05.1991

Skills

  • Safe Work Practice
  • Service Quality
  • Flexible Hours
  • Conflict Resolution
  • Office Supplies and Inventory
  • Cultural Awareness
  • Special Orders
  • Reading Comprehension
  • Clerical and Filing Support
  • Sterilization Procedures
  • Insurance Information Collection
  • Quality control
  • Critical Thinking
  • Dependable and Responsible
  • Organization and Time Management
  • Order Accuracy
  • Ability to Lift 30 Pounds
  • Safe Food Handling
  • Bill computation
  • Conflict and Complaint Resolution
  • Tableside Etiquette
  • Order delivery practices
  • Cool Under Pressure
  • Order Management
  • Exceptional customer service
  • Regulatory Compliance
  • Supply Restocking
  • Decision-Making
  • Performance Improvement
  • Reliable and Responsible
  • Workflow Coordination
  • Inventory Management
  • Team Player
  • Warm and Friendly
  • Transactions and Cash Handling
  • Strong Work Ethic

Timeline

Catering / Food Prep /Server

DEMOS SMOKEHOUSE
01.2021 - Current

Customer Service Associate

GRAHAMS ANTIQUES
07.2017 - 02.2019

Lead Texh General Stores

PROVIDENCE HEALTH & SERVICES
12.2004 - 03.2008

Patient Registrar

BAXTER REGIONAL MEDICAL CENTER
09.2003 - 09.2004

Central Supply Technician

PROVIDENCE ALASKA MEDICAL CTR
09.2001 - 03.2003

University of Alaska Anchorage

GED -

Corning High School

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Rebecca Vanpool