Rebecca Vargo
Flint,MI
Summary
Results-driven professional with 5+ years of experience in operations, management, and leadership roles. Proven track record of driving process improvements, team collaboration, and delivering high-quality results in fast-paced environments. Skilled in strategic planning, problem-solving, and effective communication. Proficient in MS Office, data entry software and emergency dispatching systems. Possesses strong analytical and organizational skills with the ability to work independently and as part of a team. Committed to continuous learning and professional development, with a strong passion for innovation and adaptability.
Overview
5
5
years of professional experience
Work History
Logistics Coordinator
Stat Ems
Flint, MI
01.2024 - 05.2024
- Successfully managed the coordination of daily transportation activities including scheduling, routing, tracking, and documentation.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Maintained accurate records of all billing transactions.
Transportation Manager
Stat Ems
Flint, MI
08.2023 - 01.2024
- Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Supervised a team of drivers, dispatchers, and customer service representatives.
Emergency Medical Dispatcher
Stat Ems
Flint, MI
08.2022 - 08.2023
- Utilized multi-line telephone system efficiently during high volume periods.
- Provided support for medical personnel by monitoring vital signs of patients as directed by EMS personnel over the radio or telephone.
- Inputted data into computer system for tracking purposes such as incident location, time of call, type of incident.
- Received emergency and non-emergency calls and provided pre-arrival instructions to callers.
Call Taker
Genesee County 911 Consortium
Flint , MI
06.2022 - 08.2022
- Maintained accurate records of all incoming calls, noting key details such as caller's name, location, and nature of the emergency.
- Instructed callers on basic first aid techniques while waiting for paramedics to arrive.
- Coordinated with other agencies such as fire departments or ambulance services to provide efficient service delivery.
- Stayed current on training requirements mandated by departmental policies regarding emergency response protocols.
Patient Services Coordinator
Stat Ems
Flint, MI
01.2021 - 06.2022
- Performed data entry into electronic health record system.
- Assisted with filing insurance claims on behalf of patients.
- Performed data entry duties as required by management.
Emergency Medical Dispatcher
Stat Ems
Flint, MI
01.2020 - 06.2022
- Answered incoming 911 calls and provided appropriate assistance to callers.
- Gathered pertinent information from the caller including location, type of emergency, and any other necessary details.
- Provided pre-arrival instructions to callers in need of medical, fire, or police assistance.
Call Taker
Stat Ems
Flint, MI
09.2019 - 06.2022
- Greeted callers in a friendly and courteous manner.
- Assisted customers with transport selection based on their individual needs.
- Answered incoming calls and directed them to the appropriate staff member.
Education
High School Diploma -
Clio Area High School
Clio, MI06-2013
Bachelor of Arts - American Sign Language (ASL)
Baker College
Flint, MISkills
- Problem-Solving
- Emergency Readiness
- Schedule Preparation
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Social skills
- Interpersonal Skills
Timeline
Logistics Coordinator
Stat Ems
01.2024 - 05.2024
Transportation Manager
Stat Ems
08.2023 - 01.2024
Emergency Medical Dispatcher
Stat Ems
08.2022 - 08.2023
Call Taker
Genesee County 911 Consortium
06.2022 - 08.2022
Patient Services Coordinator
Stat Ems
01.2021 - 06.2022
Emergency Medical Dispatcher
Stat Ems
01.2020 - 06.2022
Call Taker
Stat Ems
09.2019 - 06.2022
High School Diploma -
Clio Area High School
Bachelor of Arts - American Sign Language (ASL)
Baker College
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