IT professional prepared for leadership roles in technology management. Background in overseeing complex IT projects and driving technological advancements. Known for strong team collaboration and delivering results in dynamic environments. Skilled in application development and application support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Manager - Application Support (L3)
Harvest Sherwood
01.2025 - Current
Directs operations for the daily administration, maintenance, implementation of all aspects of existing IT Application infrastructure ERP solutions developed
Manages Application Support Team (L3), After Hours support personnel and Keeping Lights on Development team (KTLO) to ensure successful execution of business applications and processes
Ensures critical applications are available 24/7
Manages/Mentors Application Support personnel including business analysts, developers, contractors in Application Support processes and technologies to better scale support
Manages Keeping Lights on (KTLO) Application implementations and application refreshes for Application related projects
Applies Agile principles to optimize workflow efficiency throughout the entire project lifecycle.
Document newly implemented procedures to ensure seamless system operations.
Collaborate with other departments to help meet IT needs and properly integrate and secure systems.
Coordinate IT operations activities to deliver smooth flow of daily business needs.
Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
Interviews users in company segments to make recommendations and provide proper solutions
Designs and implements project-based initiatives and provides status updates to business users/stakeholders
Assess company data systems, providing recommendations and implementation plans on how to maximize productivity
Provide technical support to all applications and resolve issues
Evaluate all problem and impact analysis and recommend solutions and workarounds
Coordinate with application development teams to ensure proper handoff to support team
Create procedures and manage maintenance activities to monitor application usage and growth statistics; identifies areas requiring follow up; manages corrective action as necessary
IT Project Manager/Business Analyst
Harvest Sherwood
01.2024 - 01.2025
Independently run multiple small and large projects while working closely with developers and QA team to lead application development and support
Develop project management roadmap to define project objectives, timelines and milestones.
Act as primary subject matter expert in Supply Chain and System Security
Lead daily standup and workshop calls with developers to track progress of development, QA, implementation and support
Leverage Agile methodology from concept through decommission in developing system solutions.
Analyze impact of proposed solutions across the business, develop cases to explain/demonstrate business requirements and specifications to IT team and contribute business process perspective during design reviews
Provide analysis and recommendations to consistently improve business processes and technology with analysis, providing both design and execution of training users, help desk personnel and system developers on new and existing processes
Manage issue resolution with appropriate levels of urgency with users, help desk personnel and developers using solid conflict management skills
Independently develop and nurture strong relationships with business and technical partners to advance system efficiency and overall IT perception and support
Continuous Improvement Analyst/ Project Manager
Tarkett
08.2021 - 12.2023
Company Overview: Tarkett North America (TNA)
Lead and coordinate projects and process improvements across the Customer Experience and Supply Chain for Tarkett North America (TNA) (can give project examples as needed)
Drive improvements in business performance related to customer experience, service optimization, supply chain operating results, and other technology platforms for TNA Customer Experience and Supply Chain teams
Developed detailed performance metrics for operational efficiency.
Design and produce analytics and reporting to support TNA initiatives using analysis and investigations in key areas focusing on customer experience and supply chain
Create training materials and document procedures to comply with new/existing business processes
Develop strong day-to-day relationships with business counterparts to better understand partnering relationships and strategy objectives
Utilize analytical skills to present process improvements to ensure the team achieves production, inventory and customer service objectives
Travel to Tarkett factories and Distribution Centers across the USA as needed to gain a better understanding of the business processes to be improved
Tarkett North America (TNA)
Procurement Specialist
Sherwood Food Distributors
12.2019 - 08.2021
Facilitated consistent inventory maintenance across numerous vendors.
Forecast customer demand for products to ensure inventory needs are met without excess inventory
Conducted trend analysis by reviewing product performance by item regularly.
Daily placement of PO's to ensure weekly product demand coverage and advertisement needs.
Communicate with vendors on pricing, deliveries, shortages, new items and deals
Set up new items as needed
Partnered with sales to identify and fulfill promotional needs.
Verify pricing with vendors and keep price books updated for sales
Collaborated with AP department to address invoicing discrepancies.
Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
Established relationships with vendors and suppliers to streamline procurement operations.
Inside Sales - BBI
Sherwood Food Distributors
07.2017 - 08.2021
Create PO's based on product need and send to the appropriate vendor
Collaborate with vendors and customers to ensure efficiency
Write up credits/debits as needed
Supply all necessary paperwork needed for billing to ensure everything is paid correctly to the vendor and billed out correctly to the customer
Track all data and create monthly reports
Help with setting up delivery appointments
Send invoices to customer
Receive deduction backup documentation from customer and check that they are valid deductions before submitting to the vendors
Education
Bachelor of Science - Business Administration And Management
Franklin University
05.2001 -
Skills
ERP systems
SAP
JIRA
Mondaycom
Smartsheets
Power BI
WinShuttle
PIM
Microsoft Suite
Agile Methodology
Project Management
Supply Chain and Distribution
Leadership and Management
IT Software Implementation
Business Process Improvements
Business Process Analysis and Comparison
Collaborative Leadership
Performance Metrics
Data Governance
Purchasing and Planning
Procurement and Sourcing
Continuous Process Improvement and Business Enhancements
Problem Solving
Interpersonal Skills
Data Analysis
Detail Oriented
Project lifecycle management
Accomplishments
LEADER SCHOLAR SOCIETY, FRANKLIN UNIVERSITY, 05/01/19, Present
Certification
Lean Six Sigma White Belt
Timeline
Lean Six Sigma White Belt
02-2025
IT Manager - Application Support (L3)
Harvest Sherwood
01.2025 - Current
IT Project Manager/Business Analyst
Harvest Sherwood
01.2024 - 01.2025
Continuous Improvement Analyst/ Project Manager
Tarkett
08.2021 - 12.2023
Procurement Specialist
Sherwood Food Distributors
12.2019 - 08.2021
Inside Sales - BBI
Sherwood Food Distributors
07.2017 - 08.2021
Bachelor of Science - Business Administration And Management