Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

REBECCA VERRONA

IT Manager
Ravenna,OH

Summary

IT professional prepared for leadership roles in technology management. Background in overseeing complex IT projects and driving technological advancements. Known for strong team collaboration and delivering results in dynamic environments. Skilled in application development and application support.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Manager - Application Support (L3)

Harvest Sherwood
01.2025 - Current
  • Directs operations for the daily administration, maintenance, implementation of all aspects of existing IT Application infrastructure ERP solutions developed
  • Manages Application Support Team (L3), After Hours support personnel and Keeping Lights on Development team (KTLO) to ensure successful execution of business applications and processes
  • Ensures critical applications are available 24/7
  • Manages/Mentors Application Support personnel including business analysts, developers, contractors in Application Support processes and technologies to better scale support
  • Manages Keeping Lights on (KTLO) Application implementations and application refreshes for Application related projects
  • Applies Agile principles to optimize workflow efficiency throughout the entire project lifecycle.
  • Document newly implemented procedures to ensure seamless system operations.
  • Collaborate with other departments to help meet IT needs and properly integrate and secure systems.
  • Coordinate IT operations activities to deliver smooth flow of daily business needs.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Interviews users in company segments to make recommendations and provide proper solutions
  • Designs and implements project-based initiatives and provides status updates to business users/stakeholders
  • Assess company data systems, providing recommendations and implementation plans on how to maximize productivity
  • Provide technical support to all applications and resolve issues
  • Evaluate all problem and impact analysis and recommend solutions and workarounds
  • Coordinate with application development teams to ensure proper handoff to support team
  • Create procedures and manage maintenance activities to monitor application usage and growth statistics; identifies areas requiring follow up; manages corrective action as necessary

IT Project Manager/Business Analyst

Harvest Sherwood
01.2024 - 01.2025
  • Independently run multiple small and large projects while working closely with developers and QA team to lead application development and support
  • Develop project management roadmap to define project objectives, timelines and milestones.
  • Act as primary subject matter expert in Supply Chain and System Security
  • Lead daily standup and workshop calls with developers to track progress of development, QA, implementation and support
  • Leverage Agile methodology from concept through decommission in developing system solutions.
  • Analyze impact of proposed solutions across the business, develop cases to explain/demonstrate business requirements and specifications to IT team and contribute business process perspective during design reviews
  • Provide analysis and recommendations to consistently improve business processes and technology with analysis, providing both design and execution of training users, help desk personnel and system developers on new and existing processes
  • Manage issue resolution with appropriate levels of urgency with users, help desk personnel and developers using solid conflict management skills
  • Independently develop and nurture strong relationships with business and technical partners to advance system efficiency and overall IT perception and support

Continuous Improvement Analyst/ Project Manager

Tarkett
08.2021 - 12.2023
  • Company Overview: Tarkett North America (TNA)
  • Lead and coordinate projects and process improvements across the Customer Experience and Supply Chain for Tarkett North America (TNA) (can give project examples as needed)
  • Drive improvements in business performance related to customer experience, service optimization, supply chain operating results, and other technology platforms for TNA Customer Experience and Supply Chain teams
  • Developed detailed performance metrics for operational efficiency.
  • Design and produce analytics and reporting to support TNA initiatives using analysis and investigations in key areas focusing on customer experience and supply chain
  • Create training materials and document procedures to comply with new/existing business processes
  • Develop strong day-to-day relationships with business counterparts to better understand partnering relationships and strategy objectives
  • Utilize analytical skills to present process improvements to ensure the team achieves production, inventory and customer service objectives
  • Travel to Tarkett factories and Distribution Centers across the USA as needed to gain a better understanding of the business processes to be improved
  • Tarkett North America (TNA)

Procurement Specialist

Sherwood Food Distributors
12.2019 - 08.2021
  • Facilitated consistent inventory maintenance across numerous vendors.
  • Forecast customer demand for products to ensure inventory needs are met without excess inventory
  • Conducted trend analysis by reviewing product performance by item regularly.
  • Daily placement of PO's to ensure weekly product demand coverage and advertisement needs.
  • Communicate with vendors on pricing, deliveries, shortages, new items and deals
  • Set up new items as needed
  • Partnered with sales to identify and fulfill promotional needs.
  • Verify pricing with vendors and keep price books updated for sales
  • Collaborated with AP department to address invoicing discrepancies.
  • Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
  • Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
  • Established relationships with vendors and suppliers to streamline procurement operations.

Inside Sales - BBI

Sherwood Food Distributors
07.2017 - 08.2021
  • Create PO's based on product need and send to the appropriate vendor
  • Collaborate with vendors and customers to ensure efficiency
  • Write up credits/debits as needed
  • Supply all necessary paperwork needed for billing to ensure everything is paid correctly to the vendor and billed out correctly to the customer
  • Track all data and create monthly reports
  • Help with setting up delivery appointments
  • Send invoices to customer
  • Receive deduction backup documentation from customer and check that they are valid deductions before submitting to the vendors

Education

Bachelor of Science - Business Administration And Management

Franklin University
05.2001 -

Skills

  • ERP systems

  • SAP

  • JIRA

  • Mondaycom

  • Smartsheets

  • Power BI

  • WinShuttle

  • PIM

  • Microsoft Suite

  • Agile Methodology

  • Project Management

  • Supply Chain and Distribution

  • Leadership and Management

  • IT Software Implementation

  • Business Process Improvements

  • Business Process Analysis and Comparison

  • Collaborative Leadership

  • Performance Metrics

  • Data Governance

  • Purchasing and Planning

  • Procurement and Sourcing

  • Continuous Process Improvement and Business Enhancements

  • Problem Solving

  • Interpersonal Skills

  • Data Analysis

  • Detail Oriented

  • Project lifecycle management

Accomplishments

LEADER SCHOLAR SOCIETY, FRANKLIN UNIVERSITY, 05/01/19, Present

Certification

Lean Six Sigma White Belt

Timeline

Lean Six Sigma White Belt

02-2025

IT Manager - Application Support (L3)

Harvest Sherwood
01.2025 - Current

IT Project Manager/Business Analyst

Harvest Sherwood
01.2024 - 01.2025

Continuous Improvement Analyst/ Project Manager

Tarkett
08.2021 - 12.2023

Procurement Specialist

Sherwood Food Distributors
12.2019 - 08.2021

Inside Sales - BBI

Sherwood Food Distributors
07.2017 - 08.2021

Bachelor of Science - Business Administration And Management

Franklin University
05.2001 -

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REBECCA VERRONAIT Manager