Rebecca Vicarius
Omaha,Nebraska
Summary
Seasoned Experience Manager with a proven track record of successfully managing customer experience, leading teams, and executing strategic initiatives. Recognized for exceptional leadership abilities, process optimization expertise, and driving operational efficiency. Demonstrated ability to impact positive customer experiences and foster team collaboration. Committed to enhancing overall business performance through effective customer satisfaction strategies.
Overview
32
32
years of professional experience
Work History
Experience Manager
CARSON GROUP
Omaha, NE
01.2021 - 01.2024
- Corporate Online Store Front
- Committee member - define company store front goals
- Identify target audience
- Research vendors to select the right e-commerce platform for our business needs
- Serve as main point of contact with e-commerce vendors
- Research and select appropriate Swag for the storefront, identify pricing
- Work with marketing on all internal and external communication regarding the store front
- Follow up for all online materials, reorder all Swag and working with marketing to redesign new items for the store front
- Corporate Gifting
- Create and manage Partner and Employee gifting programs
- Identify gifts for clients, employees, events and one-off executive requests
- Curated all Holiday Partner and Employee gifting programs
- Execute planning and shipping of all corporate and personal gifts, 500– 5,000 pieces
- Corporate Giving Committee
- Point of contact for corporate giving program
- Coordinate, analyze and confirm donation requests with internal teammembers and charities
- Curated the charity event process with internal teams and selected charities on fundraising events
- Travel Coordinator
- Internal Subject Matter Expert for the Corporate Certify Travel system
- Responsible for all user updates and maintenance
- Liaison between the travel provider and all internal office travelers
- Facility Coordination
- Day to day contact for office updates and issues, working with building maintenance for resolutions
- Work with vendors as new office space is acquired and designed – furniture, carpets
- Office Relocation: Member of the move committee responsible for moving 3 floors from one office to a new building
- Part of design Committee to review new space after office relocation
- Assisted with office space designs – to include plants/containers throughout, purchase of internal catering items, work with vendors on holiday displays
- Daily walkthrough of shared spaces, cleanliness of spaces, day to day review of facility space
- Coordinate and order supplies for office and multiple kitchen and shared spaces
- Events
- Events logistics
- Pre-event planning
- Manage event guest lists (50 – 500)
- Anticipate event requirements, respond to questions and issues as needed
- Venue setup, work with team to assist with planning process
- Work day-of event
- Provide post event follow up
- Developed and maintained vendor relations
- Communication, assign calendar meetings as necessary
- Coordinated corporate catering for events
- Identify and order Swag inventory for events
- Partner Events – Pre-event
- Prepare attendee lists, build agendas, coordinate booth prep and shipment of event equipment and materials, coordinate with exhibition vendors, scheduled travel as necessary
- Manage tradeshow booth, ensure materials are available, track prospects at event
- Partner Event – Post-event
- Leads follow up entering data into Sales Force
- Work with sales team to schedule follow up calls and meetings with prospects
- Prospect & Client Office Site Visits
- Prepare agendas, prep presentation materials, arrange hotel accommodations, transportation
- Coordinate Catering for lunches and dinner meetings and client related events
- Industry Conference Participation
- Operations
- Partner Contact
- Office Operations
- Serve as office contact for our prospects, partners and clients, taking calls requesting information on activities and products, schedule meetings between prospects and internal SMEs, assist with agreements
- Processing of department accounts payable
- App & Website Content Management
- Responsible for routine uploads for Company Website and App, to include App and Website access, videos, PDFs, html text
- Work directly with the App developers, fixing bugs and submission to the App Store
- Generate Push Notifications via Urban Airship to announce content updates
- Executive Support
- Schedule travel, calendaring, expense reports, one-off requests for gifting from executive team
Executive Assistant
Employment Agency
Omaha, NE
10.2010 - 03.2012
- Executive calendaring, travel, expense reports, meeting preparation, managing supplies, day to day facility coordination
Administrative Assistant
HIGH TEK INNOVATIONS
San Antonio, Texas
01.2007 - 01.2010
- Assisted business partners with implementation of their start up
- Industry research, admin support, real estate search, selection of office furniture and supplies, office setup, coordinated company participation for industry tradeshows
Sales & Marketing Coordinator
VISA DEBIT PROCESSING SERVICE
Denver, Colorado
01.1999 - 01.2006
- Assist in research and production of all presentations and proposals for sales teams
- Coordinated prospect site visits for sales team members, team conferences and department meetings including agendas, presentations, catering, staff coordination and transportation
- Committees
- Member of ‘Visa Stars’ committee – Committee selected quarterly top performing employees
- Interior Design Committee for the Visa DPS office relocation project – Worked with the building committees and architects to select facility design finishes
- Member of the annual Visa Client Conference Planning Committee
- Attend planning meetings, managed event front desk, coordinated break-out sessions, established continuity during the 2-day event
- Conference Golf Event Coordinator – Worked with venues, catering, managed guest list, transportation, reception desk, coordinated all promotional products for event gift bags
Facility Manager
TANDEM COMPUTERS / COMPAQ COMPUTERS
Bellevue, Washington
01.1992 - 01.1998
- Liaison – Tandem CA corporate offices and the Bellevue, WA office
- Coordinated all facility building management and maintenance
- Developed and maintained vendor relationships: office equipment, supplies, furniture, kitchen
- Set up maintenance contracts, routinely evaluated facility vendors for service performance
- Facility budget preparation, asset management of equipment and furnishings
- Central point of contact for all building questions and issues, provided resolutions
- Events and Seminars
- Coordinated corporate events, training seminars and weekly satellite video conferences
- Set agendas and scheduled speakers and trainers
- Assisted sales teams with slide shows and presentations
- Produced and sent invitations to clients and prospects
- Booked seminar venues to include facilities, catering and equipment
- Managed day-of registration desk and established continuity during events
- Administered leads database and post event follow up
- Arranged corporate catering for conferences and staff meetings
- Facility Relocation
- Coordinated two facility relocations
- Member of the Real Estate selection team
- Worked with local and corporate real estate reps in selecting new office space
- Compiled team to assist with various phases of this project, managed time lines
- Assisted with internal network setup and relocation of the telecom and computer rooms
- Assisted with downsizing from standard facility to BOSTI model (office hotel concept)
- Member of Compaq/Tandem Integration Team - Ensured smooth office transition during office merger between Compaq and Tandem
- Marketing Administrative Support
- Assisted in production of all presentations and proposals for sales teams
- Provided market research on a project basis
Education
Business Administration degree -
University of Nebraska
Lincoln, NESkills
- Event Planning Support
- Budget creation
- Vendor Management
- Event Logistics Management
- Communications management
- Database management
- Catering logistics
- Feedback gathering
- Facility coordination
- Office space layout
- Office redesign
References
References available upon request.
Timeline
Experience Manager
CARSON GROUP
01.2021 - 01.2024
Executive Assistant
Employment Agency
10.2010 - 03.2012
Administrative Assistant
HIGH TEK INNOVATIONS
01.2007 - 01.2010
Sales & Marketing Coordinator
VISA DEBIT PROCESSING SERVICE
01.1999 - 01.2006
Facility Manager
TANDEM COMPUTERS / COMPAQ COMPUTERS
01.1992 - 01.1998
Business Administration degree -
University of Nebraska
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