Rebecca Vick
Eldridge
Overview
15
15
years of professional experience
Work History
Online Pickup and Delivery
Walmart
Davenport, IA
10.2023 - 02.2025
- Provided exceptional customer service through professional communication and problem-solving skills.
- Resolved customer concerns promptly, fostering strong relationships with repeat clients.
- Assisted customers with loading or unloading items when necessary, demonstrating a commitment to superior service.
- Collaborated with team members to streamline pickup and delivery processes, improving overall productivity.
- Developed relationships with local businesses to promote efficient package exchanges between drivers and staff members.
- Enhanced customer satisfaction by providing timely and accurate delivery of packages.
- Managed time effectively, balancing multiple tasks while maintaining high-quality service standards.
- Contributed positively to team environment by offering support, sharing insights, and collaborating on process improvements.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Packed and shipped orders for fedex to pickup and deliver.
Night Stock Manager
Hy-Vee
Davenport, IA
11.2021 - 10.2023
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
- Increased customer satisfaction with timely and accurate order fulfillment.
- Developed and enforced safety protocols in stockroom, reducing workplace accidents.
- Managed team of stock clerks to ensure efficient and error-free stock handling.
- Facilitated cross-departmental meetings to address and resolve stock-related issues promptly.
- Reduced waste by closely monitoring stock shelf life and rotating products accordingly.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Developed and maintained knowledgeable and productive team of employees.
Fulfillment
Target
Davenport, IA
03.2021 - 10.2021
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Coordinated with team members for efficient inventory management, maintaining optimal stock levels and reducing backorders.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Greeted customers and directed to requested products.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Interacted with guests in friendly and knowledgeable way.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Followed orders precisely for correct items, sizes and quantities.
Customer Service Representative
AT&T
Davenport, IA
06.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled customer questions about they're bill.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Pharmacy Department Manager
Walmart
Davenport, IA
04.2012 - 05.2020
- Optimized departmental budget through cost-effective purchasing decisions and effective resource allocation.
- Led the department to consistent high performance by setting clear expectations, providing regular feedback, and recognizing individual achievements.
- Addressed patient complaints effectively, resolving issues promptly while maintaining professionalism at all times.
- Rotated medications by date to avoid expired product to ensure customer safety.
- Placed special orders for customers.
- Handled yearly inventory
Server/production
Steak N Shake
Davenport
08.2010 - 03.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
West Highschool
Davenport, IA06-2012
Skills
- Loading and unloading
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and reliable
- Attention to detail
- Multitasking and organization
- Clear communication
- Verbal and written communication
- Order picking and processing
- Stocking and inventory
- Shipping and packaging
- Documentation and reporting
- Shopping orders
Timeline
Online Pickup and Delivery
Walmart
10.2023 - 02.2025
Night Stock Manager
Hy-Vee
11.2021 - 10.2023
Fulfillment
Target
03.2021 - 10.2021
Customer Service Representative
AT&T
06.2020 - 03.2021
Pharmacy Department Manager
Walmart
04.2012 - 05.2020
Server/production
Steak N Shake
08.2010 - 03.2012
High School Diploma -
West Highschool