Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Vick

Eldridge

Overview

15
15
years of professional experience

Work History

Online Pickup and Delivery

Walmart
10.2023 - 02.2025
  • Provided exceptional customer service through professional communication and problem-solving skills.
  • Resolved customer concerns promptly, fostering strong relationships with repeat clients.
  • Assisted customers with loading or unloading items when necessary, demonstrating a commitment to superior service.
  • Collaborated with team members to streamline pickup and delivery processes, improving overall productivity.
  • Developed relationships with local businesses to promote efficient package exchanges between drivers and staff members.
  • Enhanced customer satisfaction by providing timely and accurate delivery of packages.
  • Managed time effectively, balancing multiple tasks while maintaining high-quality service standards.
  • Contributed positively to team environment by offering support, sharing insights, and collaborating on process improvements.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Packed and shipped orders for fedex to pickup and deliver.

Night Stock Manager

Hy-Vee
11.2021 - 10.2023
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
  • Set up displays of merchandise to market new products to customers.
  • Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
  • Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
  • Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
  • Increased customer satisfaction with timely and accurate order fulfillment.
  • Developed and enforced safety protocols in stockroom, reducing workplace accidents.
  • Managed team of stock clerks to ensure efficient and error-free stock handling.
  • Facilitated cross-departmental meetings to address and resolve stock-related issues promptly.
  • Reduced waste by closely monitoring stock shelf life and rotating products accordingly.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Developed and maintained knowledgeable and productive team of employees.

Fulfillment

Target
03.2021 - 10.2021
  • Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
  • Coordinated with team members for efficient inventory management, maintaining optimal stock levels and reducing backorders.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Greeted customers and directed to requested products.
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Interacted with guests in friendly and knowledgeable way.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Followed orders precisely for correct items, sizes and quantities.

Customer Service Representative

AT&T
06.2020 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Handled customer questions about they're bill.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Pharmacy Department Manager

Walmart
04.2012 - 05.2020
  • Optimized departmental budget through cost-effective purchasing decisions and effective resource allocation.
  • Led the department to consistent high performance by setting clear expectations, providing regular feedback, and recognizing individual achievements.
  • Addressed patient complaints effectively, resolving issues promptly while maintaining professionalism at all times.
  • Rotated medications by date to avoid expired product to ensure customer safety.
  • Placed special orders for customers.
  • Handled yearly inventory

Server/production

Steak N Shake
08.2010 - 03.2012
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

High School Diploma -

West Highschool
Davenport, IA
06-2012

Skills

  • Loading and unloading
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Dependable and reliable
  • Attention to detail
  • Multitasking and organization
  • Clear communication
  • Verbal and written communication
  • Order picking and processing
  • Stocking and inventory
  • Shipping and packaging
  • Documentation and reporting
  • Shopping orders

Timeline

Online Pickup and Delivery

Walmart
10.2023 - 02.2025

Night Stock Manager

Hy-Vee
11.2021 - 10.2023

Fulfillment

Target
03.2021 - 10.2021

Customer Service Representative

AT&T
06.2020 - 03.2021

Pharmacy Department Manager

Walmart
04.2012 - 05.2020

Server/production

Steak N Shake
08.2010 - 03.2012

High School Diploma -

West Highschool

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Rebecca Vick