REBECCA VIELMA
Egg Harbor Twp,NJ
Summary
Scheduler/Trainer
Motivated team leader, with over 10 years of customer service experience, 5 years of medical call center experience. I am outgoing and willing to learn new tasks, in a professional medical setting. The skills I have acquired over the years, will be useful in the open job position.
Overview
13
13
years of professional experience
Work History
Scheduler/Trainer
Atlantic Medical Imaging
Galloway, NJ
06.2019 - Current
- Training new hires on scheduling procedures and protocols
- Assisting schedulers with scheduling issues, questions and concerns
- Coaching team members
- Monitoring daily call volumes, scheduling performances
- Answering phone calls and scheduling patients for radiology procedures
- Assisting patients with scheduling errors
- Working closely with multiple departments to improve scheduling guidelines and protocols.
Barista Trainer
Starbucks
08234, NJ
01.2018 - 06.2019
- Trained new baristas on company processes and product preparation
- Prepared beverages and food for customers
- Followed cleaning procedures throughout the day to keep store clean
- Worked closely with team members
- Maintained accuracy when operating cash register.
Photobooth Attendant
Starshield Entertainment
Egg Harbor Twp, NJ
05.2017 - 04.2018
- Setting up equipment for events
- Working directly with clients to ensure they had the best experience during their event
- Identified prospective clients through shows, business leads, and referrals.
Seasonal Cashier
Burlington Stores
, NJ
11.2016 - 04.2017
- Acknowledge customers by providing great customer service for their shopping needs
- Cash handling, credit card transactions, and cash register experience.
Teacher's Assistant
Trinity Learning Center
08234, NJ
09.2015 - 02.2016
- Prepared classroom for daily lessons and cleaned and organized between classes
- Worked closely with head teacher to create an educational environment suited for age group
- Identified needs of children and ensured they had the proper care.
Teller
Wells Fargo Bank
08226, NJ
01.2011 - 06.2014
- Responded to banking inquiries and requests from customers
- Balance cash drawer and vault
- Provided information on banking products best suited for customer needs
- Followed department policies and completed required paperwork for each transaction.
Education
Associate In Science (A.S.) In General Studies -
Atlantic Cape Community College
05.2016
Bachelor of Arts - Social Work
Rutgers
Diploma In Medical Assistant -
Harris School of Business
03.2007
High School Diploma -
Atlantic Christian School
06.2006
Skills
- Medical Terminology
- Computer proficiency
- Critical Thinking
- Effective Customer Service
- HIPAA
- Insurance
- CPT Code experience
- Multi-Tasker
- Telephone Etiquette
References
References available upon request
Timeline
Scheduler/Trainer
Atlantic Medical Imaging
06.2019 - Current
Barista Trainer
Starbucks
01.2018 - 06.2019
Photobooth Attendant
Starshield Entertainment
05.2017 - 04.2018
Seasonal Cashier
Burlington Stores
11.2016 - 04.2017
Teacher's Assistant
Trinity Learning Center
09.2015 - 02.2016
Teller
Wells Fargo Bank
01.2011 - 06.2014
Associate In Science (A.S.) In General Studies -
Atlantic Cape Community College
Bachelor of Arts - Social Work
Rutgers
Diploma In Medical Assistant -
Harris School of Business
High School Diploma -
Atlantic Christian School
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