Rebecca Villanueva
Mount Laurel
Summary
Proven track record in enhancing operational efficiency, evidenced by a significant reduction in shipping errors at Eastern Forklift. Adept in loan processing and customer service, demonstrating exceptional attention to detail and a self-motivated approach. Skilled in Microsoft Suite and adept at managing high-stress situations, consistently achieving positive outcomes.
Overview
15
15
years of professional experience
Work History
Shipping and Receiving Clerk
Eastern Forklift
07.2023 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Loan Processor
Annie Mac
02.2022 - 11.2023
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Customer Service Representative
Lowes Home Improvment
05.2009 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Graphic Design
DeVry University
Philadelphia PaHigh School Diploma -
Lenape High School
Medford, NJ06.2006
Skills
- Attention to Detail
- Self-Motivated and Independent
- Shipping and receiving
- Loan Processing
- Customer Service
- Photoshop
- Lightroom
- Microsoft Suite
- Adobe Suite
- Ios
- Photography
- Fast learner
Timeline
Shipping and Receiving Clerk
Eastern Forklift
07.2023 - Current
Loan Processor
Annie Mac
02.2022 - 11.2023
Customer Service Representative
Lowes Home Improvment
05.2009 - 02.2022
Associate of Arts - Graphic Design
DeVry University
High School Diploma -
Lenape High School
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