Rebecca Villarreal
Oshkosh,WI
Summary
Dedicated Retail Service Representative focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities.
Overview
11
11
years of professional experience
Work History
Retail Customer Service Associate
Marianos
10.2014 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Attended to customer complaints and processed product return or replacement requests.
- Reduced product damage and shelf expiry rate by 85% through vigilant and effective inventory maintenance.
- Helped customers complete purchases, locate items and join reward programs.
Repricer
Burlington Industries
07.2010 - 02.2015
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Merchandiser
Salvation Army Family Store
02.2012 - 03.2014
- Updated pricing and signage to complete product displays and educate customers.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Arranged consistent shelves, bins, and racks at 10 locations by following established planograms.
Education
GED -
St. Augustine
Chicago, IL10.2007
Skills
- Market Knowledge
- Payment Processing
- Retail Floor Stocking
- Issue Resolution
- Task Prioritization
- Customer Support
- Order and Refund Processing
- Multitasking
- 50 wpm Typing Speed
- Analytical Thinking
- Data Entry
Timeline
Retail Customer Service Associate
Marianos
10.2014 - 09.2021
Merchandiser
Salvation Army Family Store
02.2012 - 03.2014
Repricer
Burlington Industries
07.2010 - 02.2015
GED -
St. Augustine
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